Account Representative

Marsh McLennan • Austin, TX

23d • Hybrid

About The Position

We are seeking a talented individual to join our team at Marsh. This role will be based in Austin, Texas . This is a hybrid role that has a requirement of working at least three days a week in the office. This role will support the client support team by coordinating policy renewals, preparing documents, managing communications, and ensuring timely follow-up, while adhering to Marsh’s compliance and transparency standards. We will count on you to: Collaborate directly with our client support team to provide outstanding service to our clients Assist client support team members with gathering and formatting client renewal information, presentations, proposals, and other documents that are required when a client’s policy renews Work closely with the supported colleagues for timeline coordination within a client’s renewal Manage and record client and carrier communications in a shared document repository to ensure timely follow up and review by the client team Assist with the creation or maintenance of policy renewal documents and report on open items Remain current by understanding and following all Marsh compliance, professional, and transparency standards

Requirements

• Minimum 1 year of client service experience in a professional environment
• P&C license or ability to obtain within 90 days of hire
• Proficiency in Microsoft Excel, PowerPoint, and Outlook, including basic formulas and pivot tables
• Strong organizational, time management, and multitasking skills to manage multiple accounts and meet deadlines independently
• Excellent communication skills for effective collaboration with remote client teams, attention to detail, and ability to conduct research for accurate information delivery

Nice To Haves

• Bachelor’s degree in risk management or insurance preferred but not required
• Experience in Commercial Lines Insurance
• Strong understanding of industry practices and client service standards

Responsibilities

• Collaborate directly with our client support team to provide outstanding service to our clients
• Assist client support team members with gathering and formatting client renewal information, presentations, proposals, and other documents that are required when a client’s policy renews
• Work closely with the supported colleagues for timeline coordination within a client’s renewal
• Manage and record client and carrier communications in a shared document repository to ensure timely follow up and review by the client team
• Assist with the creation or maintenance of policy renewal documents and report on open items
• Remain current by understanding and following all Marsh compliance, professional, and transparency standards

Benefits

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees