Account Representative

Galloup•Fort Wayne, IN

33d

About The Position

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career. Why The Kendall Group? Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success. Role Summary: Reporting to the Business Development Sales Manager, the Account Representative is a key member of the Business Development team. This role is responsible for prospecting new accounts and growing existing customer accounts that are not actively managed. This is a proactive sales role requiring this person to cold call potential new customers and regularly contact existing customers through phone calls and other communication methods. This will include engaging with the customer in a friendly and polite manner, assessing the customer’s needs, answering customer questions, and being knowledgeable of Kendall’s products and services.

Requirements

3 years of sales, customer service or similar relevant business experience or 1 year of relevant electrical distribution sales experience (counter sales, inside sales, and outside sales)
High School diploma or GED
Experience working with MS Office; ability to learn new software; ability to decide which products to focus on and how best to reach customers
Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving environment
Ability to work well cross-functionally; provides excellent internal and external customer service
Strong interpersonal communications, problem solving, organizational and written/verbal communication skills
Ability to see, talk and hear
Ability to sit for 8 hours a day

Nice To Haves

5+ years of electrical wholesale distribution sales experience; 2 years business development experience; experience with Customer Relationship Management (CRM) software
Associate’s degree, bachelor’s degree or equivalent combination of skills and experience

Responsibilities

Drive New Business: Reach out to potential customers and manage accounts to promote and sell Kendall’s innovative products through phone, email, and other communication channels
Close Sales & Build Relationships: Deliver exceptional service and become a key player in a fast-paced, team-oriented environment where your success directly impacts our growth
Develop Opportunities: Take ownership of leads from marketing, outside sales, and national accounts, and convert them into long-lasting partnerships
Boost Sales: Increase orders by recommending related products, highlighting features and benefits, and analyzing customer buying patterns to suggest the best solutions
Manage Quotes & Customer Inquiries: Provide detailed product quotes, answer questions about credit terms, warranties, delivery, and other topics, and ensure a smooth experience for every customer
Collaborate Across Teams: Work closely with marketing and product experts to provide tailored support and relevant materials that meet customer needs
Problem Solve: Act as a key liaison between Kendall resources to resolve account issues swiftly
Stay Informed: Keep up to date on the latest product offerings and innovations to effectively answer customer inquiries
CRM Management: Maintain accurate records in the CRM system to track account details and opportunities for future growth
Deliver Exceptional Service: Handle customer queries through phone, fax, and email promptly while ensuring a high-quality experience
Perform other duties as assigned