Account Representative

Superior Auto Inc • Muncie, IN

16h • Onsite

About The Position

Accelerate your career with Superior Auto, a company founded in 1975 and one of the nation’s largest, privately-held buy here, pay here automotive retailers with 71 locations. Superior Auto is seeking an Account Representative who excels at delivering outstanding customer service and thrives on building lasting professional relationships. This role involves effectively communicating and driving proactive collections, playing a pivotal role in the team's success. The company is looking for individuals with drive and a desire to make an impact.

Requirements

• High school diploma or equivalent
• 1-2 years of customer service or collections experience
• Proficient with computers, including familiarity with Microsoft Office or similar tools
• Valid driver’s license with a clean record (minimal moving violations in the last three years)
• Desire to meet and exceed collections goals with determination to succeed
• Positive outlook and willingness to help others
• Experience resolving issues and maintaining regular communication with customers
• Ability to prioritize tasks and schedules based on business needs
• Ability to de-escalate and maintain composure in challenging situations
• Openness to sharing ideas and gaining new insights, with a coachable mindset for growth
• Ability to collaborate effectively with a team to achieve goals and objectives
• Effective communication skills (speaking and writing with confidence, professionalism, and competence for a wide range of audiences)

Nice To Haves

• Bachelor’s degree

Responsibilities

• Deliver outstanding customer service
• Build lasting professional relationships
• Effectively communicate
• Drive proactive collections
• Meet and exceed collections goals
• Resolve issues and maintain regular communication with customers
• Adjust tasks and schedules based on business needs
• De-escalate and maintain composure in challenging situations
• Collaborate effectively with a team to achieve goals and objectives

Benefits

• Competitive compensation, including a base hourly rate and performance-based incentives tied to collection success and sales
• Work-life balance with no Sunday or late-night retail hours
• Paid time off, including vacation, holidays, your birthday, and sick/personal days
• Comprehensive health, dental, and vision insurance
• 401(k) with company contributions
• Company-paid life insurance
• Career advancement opportunities, including our Manager-in-Training program and Superior University

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees