Account Representative

Hexcel•Salt Lake, UT

28d

About The Position

With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and engineered core. We invite you to join the Hexcel team at various manufacturing sites, sales offices and R&T centers around the globe. Become a part of the “strength within.” Hexcel is currently seeking an Account Representative for our Salt Lake City, UT, USA location. Hexcel SLC has a great plant culture valuing diversity, safety, and working together as a team to achieve strong results. We are looking for someone who is detail oriented, enjoys working cross functionally to solve problems, and loves a team environment. Full time benefits include health benefits, Employee Stock Purchase Plan, 401(k) with company match, paid sick time, paid holidays and paid vacation. The selected individual will be responsible for but not limited to the following obligations:

Requirements

Bachelor’s degree from four-year college or university preferred.
Minimum 1-year related experience and/or training; or equivalent combination of education and experience preferred.
Proficient in the use of Internet, Microsoft Office Suite (WORD, Excel, Outlook, PowerPoint)
Eligible candidates must be a: U.S. citizen, U.S. national, person lawfully admitted for permanent residence, temporary resident under sections 210(a) or 245(A) of the Immigration and Nationality Act, person admitted in refugee status, or person granted asylum.

Nice To Haves

Proficiency in use of ERP systems preferred.

Responsibilities

Provide direct line of support to customer(s), as the key point of contact for the customer/supplier relationship.
Communicate information, both written and verbal, in a clear, concise and professional manner.
Responsible for entry of customer purchase orders (POs), including flow down notes, into Hexcel’s ERP system, review and flow down of all contractual agreements for the POs, and price and lead time verification.
Adhere to International Trade Compliance (ITC)/Legal obligations.
Develop and maintain positive internal relations and coordinate with various functions within the company to ensure Customer Service department needs, including customer requests, are handled appropriately and in a timely manner.
Request and assemble information provided by various departments to support RFQ/RFPs and entry of POs received from customers, both internal and external.
Follow-up with customers to quoted materials and forecast requirements, and supply feedback to management in a timely manner.
Supply new/potential customers with Hexcel required documents and work with Credit Department to establish credit terms.
Initiate customer claims (material and non-material) in Hexcel claim system and maintain status of claims for customers.
Collect and analyze data on customer needs, buying habits, and trends to identify potential markets and factors affecting product demand.