Account Representative - SMB

Ingram Micro•Scottsdale, AZ

18d

About The Position

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey! About the Role Are you someone who thrives in a fast-paced environment, enjoys building relationships, and wants to grow a career in sales? Ingram Micro is making a significant investment in our SMB (Small & Medium Business) segment and expanding our team to support this growth. As part of this initiative, we’re hiring multiple Account Representatives to help drive momentum and capture new opportunities across our reseller base. This is a high-energy, customer-facing role where you’ll manage and grow a portfolio of accounts, drive revenue, and deliver an exceptional customer experience. You’ll serve as a trusted partner and escalation point for your customers—helping them succeed while making a direct impact on the business.

Requirements

2+ years of sales or customer service experience (any industry) OR 1+ year of experience in technology, distribution, or related field
High school diploma or equivalent required (Bachelor’s degree preferred)
Basic proficiency in Microsoft Excel and Word
Strong communication skills (written and verbal)
Ability to influence and persuade customers and partners
Customer-focused mindset with a drive to deliver results
Comfortable working in a fast-paced, high-volume environment
Strong organizational skills and ability to prioritize effectively
Ability to collaborate and build relationships across teams
Resilient and adaptable in a dynamic environment

Responsibilities

Manage a portfolio of approximately 125 reseller accounts (mix of new and established)
Build strong relationships and act as a primary point of contact and escalation
Identify opportunities to grow revenue, increase margin, and expand product adoption
Drive day-to-day sales activity including quoting, follow-ups, and closing opportunities
Proactively engage customers to uncover new business needs and position solutions
Partner cross-functionally with internal teams and vendors to deliver results
Prioritize effectively in a high-volume, fast-paced environment
Set clear expectations with customers and follow through with urgency and accuracy

Benefits

Competitive base salary + quarterly commission (target ~30%)
Commission guaranteed for your first quarter
Multiple schedule options available (ET): 8:30 AM – 5:30 PM 9:00 AM – 6:00 PM 10:00 AM – 7:00 PM
Flexibility is strongly preferred
U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

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