Account Representative -PNP

Sonepar • La Vergne, TN

1d • Onsite

About The Position

Crawford Electric Supply is part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates globally, operating throughout the southeast region of the United States. The company offers electrical products and services to contractors, aiming to provide a supportive culture and growth opportunities. Crawford prides itself on being a business partner to its customers, delivering excellent customer experience and a wide variety of electrical products. For 30 years, Crawford has fostered a culture of growth, opportunity, innovative thinking, and stability, guided by the motto, “Whatever it Takes!” and mindset competencies: Adapt, Dare, and Learn. The Account Representative (PNP Program) is responsible for managing inbound and outbound sales calls, handling current and potential customers to generate revenue, and effectively resolving customer issues, complaints, and inquiries with a focus on customer satisfaction.

Requirements

• 3+ Years of Sales or previous experience in an outbound sales call role
• Basic Navigation of Eclipse, SSM and Microsoft Office
• Knowledgeable of electrical products and electrical distribution
• Strong phone and verbal communication skills along with active listening
• Ability to use CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Able to work in a team environment

Responsibilities

• Responsible for inbound and outbound sales calls
• Handle current and potential customers with the goal of generating revenue
• Effectively solve customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior
• Work collaboratively with PNP Program Leadership to identify, qualify, and grow small to medium accounts
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Seize opportunities to upsell products and services when they arise
• Build sustainable relationships and engage customers by responding to their needs, offering solutions, and introducing them to internal resources that will contribute to their success
• Keep records of all conversations via CRM database in a comprehensible way
• Frequently attend educational seminar/training to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
• Understand marketing campaigns and communicating those to customers
• Setup and Maintain SPA’s
• Promote and Setup Customer Digital Platforms
• Utilize CRM as the customer management tool

Benefits

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees