TTPS Account Representative/Customer Service Representative

Sctca•Pala, CA

12d•$23•Onsite

About The Position

This is a customer service centered position that performs all duties required to understand print requests, prepare price estimates and sales orders. This position interacts with a variety of customers from retail to resale, local and national Tribal entities intaking print requests and seeking new business. This position serves as the customer point of contact and manages communications of assigned projects for the entire order, from inquiry to estimates, order processing, and delivery.

Requirements

Minimum High School Diploma or equivalent. Associate degree preferred.
Minimum of 1 years (3 years preferred) commercial print industry experience either as an estimator or customer representative.
Good understanding of the print industry, sales, and production workflow is required.
Excellent verbal and written communication.
Strong customer service.
Attention to detail.
Highly organized.
Able to accept direction from supervisors and work independently when needed to meet deadlines.
Typically requires sitting for extended periods of time.
Lifts and moves objects on occasion weighing up to 35 pounds with assistance.
Candidates are required to successfully complete a background check and drug screening.

Nice To Haves

Previous print and promotional product estimating/sales are preferred.
Experience using Ordant or printing estimating and order management software are preferred.
Knowledge of local tribes and programs preferred.
Experience using QuickBooks and Microsoft Excel are a plus.
Some graphics knowledge and experience are a plus.

Responsibilities

Communicate in a timely and professional manner to customer inquiries and requests.
Develop client relationships by providing excellent communication between client and TTPS staff.
Prepare print job estimates under the supervision of the Lead Account Rep/CSR and Assistant Director by gathering proposals, specifications and related documents.
Conduct competitive bidding, procurement, price negotiations and budgeting.
Research and price print materials and promotional products, contact vendors to obtain pricing.
Follow through and maintain the job workflow process from initial estimate through revisions, through final sales acceptance, order processing, and delivery.
Intake and assist with all internal SCTCA print orders.
Work closely with the TTPS team to understand shop capabilities and capacities while preparing a job quote and sales order.
Other duties as assigned including but not limited to, light bindery duties (folding, sorting, collating) and general office work.