Customer Service Account Representative

Perfecto Staffing•Collierville, TN

About The Position

Our client is seeking a dedicated and proactive Customer Service Account Representative to join their dynamic team. In this role, you will serve as the key connection between the company and its valued clients, ensuring exceptional service and a seamless customer experience. You will be responsible for managing all customer service activities for assigned accounts, providing consistent support, and resolving issues efficiently. This position requires adherence to established procedures and policies while working with minimal supervision. You may also assist with additional responsibilities as needed to support overall team and business objectives.

Requirements

Bachelors degree in a related field or equivalent combination of related education and experience equal to four (4) years
Must have excellent computer skills with a working knowledge of applications such as Excel, Word, Microsoft Office
Excellent written and verbal communication skills are also required
Excellent organizational skills and ability to multi‐task in a fast paced environment
Must be a self‐starter with excellent problem solving skills
Must be flexible and receptive to change

Responsibilities

Manage and administer customer orders and their processes for major accounts
Work with Price Administration to reconcile price exceptions and issues
Monitor daily fill‐rates
Monitor and utilize customer web data bases as required by the customer, to include item setup and required maintenance
Investigate short‐pays and rectify problems to get them resolved by processing RMAs, credit and debit memos
Act as liaison between customers, sales, supply chain and purchasing
Communicate effectively with customers and management in a timely and professional manner
Performs other duties as assigned