Account Representative Collections - WAH

InteLogix

5d • $15 • Remote

About The Position

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills?

Requirements

• Must be 18 years of age or older
• High School Diploma or equivalent
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary work
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Superb attendance, so you can be there when our customers need us
• All job offers are contingent upon completion of drug screen and background checks.

Responsibilities

• Inbound / Outbound Blended environment
• Residential and Commercial Accounts
• Start and End Water Services – Move in/Move Out service orders
• Process Payment for Delinquent Accounts
• Issue Service Restoration Orders after disconnection
• Setting up Payment Installments
• Issue Emergency Orders such as Water Main Breaks, Water quality, Loss Control Notification and Threat Notifications
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays: Monday - Friday: 10a.m. to 9 p.m. Saturday: Closed Sunday: Closed'

Benefits

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED