Collections Representative

UnitedHealth Group • Minneapolis, MN

1d • $16 - $29 • Remote

About The Position

This position is Remote in Minnesota or Wisconsin. You will have the flexibility to work remotely as you take on some tough challenges.
Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
This position is full-time (40 hours/week), Monday - Friday. Employees are required to work our 8-hour shift schedules during our normal business hours of 8:00am - 4:30pm CST, Monday - Thursday, and 7:30am - 4:00pm CST, Fridays. It may be necessary, given business need, to work occasional overtime.
We offer 4 weeks of on-the-job paid training. The hours of training will be during our normal business hours or will be discussed on your first day of employment.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

• High School Diploma / GED or equivalent years of work experience
• Must be 18 years of age OR older
• Proficiency with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Experience with Microsoft Office products include Microsoft Word (create correspondence and work within templates), Microsoft Excel (ability to sort, filter, and create simple spreadsheets), Microsoft Outlook (Create emails and send emails)
• 1+ years of healthcare (Hospital, clinic, insurance carrier) customer experience
• Equipment pick up is required on day one if you reside within 2 hours of 2925 Chicago Ave, Minneapolis, MN 55407. For those outside the area, equipment will be shipped
• Ability to work Monday - Friday. Employees are required to work our 8-hour shift schedules during our normal business hours of 8:00am - 4:30pm CST, Monday - Thursday, and 7:30am - 4:00pm CST, Fridays.

Nice To Haves

• 1+ years of experience in collections
• 1+ years of experience in health insurance
• 1+ years of experience working in EPIC OR other EMR systems
• Reside within Minnesota or Wisconsin
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

• Within a call center setting, receives and resolves calls from patients, insurance companies, attorneys, and departments.
• Coordinates the resolution of unpaid accounts.
• Obtains and processes payments.
• Collaborates with patients to create payment arrangements.
• Updates incomplete and missing account information.
• Documents collection activities.
• Other duties as assigned.

Benefits

• In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED