Account Representative - Bundle & Upsell Expansion

VEHLO•Knoxville, TN

13d

About The Position

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology. Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever. Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other. We are looking for a results-oriented Account Representative to join our sales team within the Aftermarket Division. This role is focused on upselling Vehlo’s SMS bundles and products to existing customers within the automotive aftermarket industry. In this client-facing, consultative sales position, you will be responsible for building and maintaining relationships, identifying new growth opportunities, and demonstrating how Vehlo’s SMS solutions can transform our customers’ shop growth & value. You will be expected to drive customer success by upselling Vehlo’s SMS products, helping clients in the automotive aftermarket improve customer retention, enhance marketing campaigns, and optimize communication strategies using our SMS bundles and solutions.

Requirements

Proven experience in SaaS sales, account management, or customer success, with a benefit for experience in upselling or expanding existing accounts.
Deep understanding of the automotive aftermarket industry, including key challenges and opportunities for service providers and dealerships.
Strong knowledge of Shop Management, marketing solutions, mobile communication tools, and customer engagement strategies.
Excellent communication, negotiation, and interpersonal skills.
You are excited to live out our core principles: Ambition, Discipline & Coachability
Proficiency in CRM tools (e.g., Salesforce, HubSpot) and sales reporting systems.
Strong problem-solving skills with a consultative, customer-centric sales approach.

Responsibilities

Customer Relationship Management:
Build and nurture strong, long-term relationships with customers in the automotive aftermarket industry.
Conduct regular business reviews to assess customer needs, identify pain points, and present solutions that drive value.
Serve as a trusted advisor, aligning Vehlo’s SMS offerings with client objectives to drive communication and customer engagement.
Upselling & Revenue Growth:
Identify upsell opportunities and growth areas within existing accounts, focusing on expanding the use of Vehlo’s SMS bundles and solutions.
Present customized proposals to help automotive aftermarket clients achieve better customer engagement and retention through SMS-based communication.
Drive increased revenue by selling additional products, solutions, or features, including advanced SMS bundles tailored for service reminders, promotions, and customer notifications.
Market Expertise & Product Education:
Develop in-depth knowledge of Vehlo’s Aftermarket products and how they serve the unique needs of the automotive aftermarket industry.
Stay up to date on automotive market trends, client challenges, and communication best practices to effectively present the value of Vehlo’s products.
Educate customers on how they can leverage SMS for marketing campaigns, appointment reminders, service follow-ups, and more to strengthen customer loyalty.
Sales Performance & Reporting:
Meet and exceed sales targets, including monthly, quarterly, and annual goals related to upselling revenue.
Maintain accurate records of customer interactions, sales opportunities, and activities in the CRM system.
Collaboration with Cross-Functional Teams:
Collaborate with the Customer Success team to ensure seamless onboarding & identify future growth opportunities with current multi-store customers.
Work with the marketing team to develop industry-specific campaigns and materials that highlight the value of SMS communication for the aftermarket industry.
Partner with product teams to provide insights on customer requirements and suggest new product features to better serve the automotive market.
Customer Retention & Satisfaction:
Ensure customer success by actively engaging with accounts to resolve any issues and enhance the value of their Vehlo products.
Advocate for clients / work with customer support within Vehlo to ensure they receive the best possible experience.

Benefits

Competitive base salary with an uncapped commission structure.
Opportunity to grow within an innovative, fast-growing SaaS company focused on the automotive aftermarket industry.
Comprehensive health benefits package.
Flexible working environment.
Ongoing training and professional development opportunities in both SaaS sales and the automotive aftermarket industry.
A collaborative and dynamic team culture, with a strong focus on measuring & proving the true value we bring to our customers.

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