Account Rep-Chemicals

Colonial Group, Inc.•Savannah, GA

About The Position

Colonial Chemical Solutions, Inc. (CCS), a leading independent chemical distributor throughout the United States, focuses on customer service, sustainability, and innovative solutions for our business partners. Colonial Chemical Solutions, Inc. is a wholly-owned subsidiary of Colonial Group, Inc.

Requirements

High School Diploma or GED is required.
1 year minimum experience in a Customer Service and Data Entry role, familiarity with the chemical distribution or transportation industries is preferred.
Strong proficiency with databases and Order Management Systems (Oracle/JD Edwards, SAP preferred). Experience with Customer Relationship Management (CRM) systems is highly desirable.
Proficient skills with Microsoft Office Suite including Word, Excel, and PowerPoint are required.
Hiring is contingent upon eligibility to work in the United States.

Nice To Haves

College degree is preferred.
Experience with Customer Relationship Management (CRM) systems is highly desirable.

Responsibilities

Thrives in a fast-paced environment, managing multiple priorities with composure and working effectively under pressure.
Manage high-volume email traffic from multiple distribution lists, prioritizing responses, organizing workflow, and reprioritizing throughout the day to meet deadlines. Communicate effectively with customers, suppliers, carriers, and internal departments (Sales, Operations, Purchasing, etc.) via email, phone, and portal to ensure smooth deliveries and timely follow-up.
Process and maintain sales orders from receipt to delivery, ensuring accurate data entry, preparing additional documentation as needed, and proactively providing follow-up documents required by the customer.
Receive and appropriately direct incoming calls.
Manage backorders by checking reports and working with multiple departments to ensure timely delivery, while proactively informing customers of any delays.
Serve as logistics coordinator, assisting the internal freight team and scheduling third-party freight as needed by working with outside vendors and carriers to arrange shipments, obtain quotes, provide documentation, and resolve issues such as delays or missed deliveries.
Assist with onboarding new customer accounts and maintain databases as needed.
Provide administrative support to the Sales Team and other departments as needed. Support Sales with freight quotes, cost checks, product and price updates, inventory checks, and other requests.
Learn and maintain knowledge of industry terminology, including totes, chemical names, product codes, and account specifics, vendor and carrier requirements, etc.
Participate in a rotating on-call schedule to support after-hours customer and carrier needs.
Perform other duties as assigned.

Benefits

Competitive Pay
Paid Overtime: Hourly employees are eligible for 1.5x overtime pay for hours worked in excess of 40 hours per week.
Annual Bonus: Paid annually in December
401K: Automatic enrollment @ 3% upon hire. Company matches your contribution on the first 5%.
Profit Sharing: Paid annually as a supplemental retirement plan contribution (Vested after 3 years).
Vacation Sell-Back: Options available based on years of service.
Paid Holidays: 10 per year (7 fixed + 3 floating).
Paid Sick Leave
Paid Vacation: Hourly employees start with 2 weeks of vacation and progress to 3 weeks after 3 years. Vacation is prorated in year of hire based on start date.
Medical: 2 Plan options (Traditional PPO or HDHP with HSA). Company contributes $500/$1000 annually to HSA.
Dental: 2 Plan options (Basic and Premium with Orthodontia).
Vision: Optional employee-paid coverage.
Flexible Spending: FSA and Limited Purpose FSA available.
Life Insurance: 2x salary up to $300K.
Long Term Disability: 60% of salary up to $10K/month.
Parental Leave: Available for both mothers and fathers.
Additional Support: Tuition Reimbursement, Dependent Tuition Assistance, Legal Assistance, and a Wedding Anniversary Check.
Additional Employee-Funded Offerings: Identity Theft Protection, Short Term Disability, Accident, Critical Illness, Hospital Indemnity, and additional Life Coverage (Employee, Spouse, and Children).