Accounts Receivable (AR) Specialist

Otis Elevator Co.

1d • Remote

About The Position

The Accounts Receivable Specialist plays a critical role in improving cash performance across designated Operating Areas by resolving payment barriers, managing dispute workflows, and strengthening customer relationships. This role serves as a central liaison across collections, billing, sales, and operating unit leadership. You will report to the AR Specialist Supervisor and will support one or more Operating Areas, requiring schedule flexibility to align with the region’s business hours. On a Typical Day You Will: - Lead monthly cash calls with assigned Operating Areas, creating agendas, facilitating sessions, and tracking action items through resolution. - Analyze and resolve payment issues, collaborating with sales, billing, and customers to address root causes and implement sustainable fixes. - Reduce AR reserves by owning high-impact accounts, driving corrective actions, and ensuring timely follow-through on escalations and customer commitments. - Serve as the primary liaison between internal teams (collectors, billing, sales, dispute coordinators) and customers to ensure consistent communication and timely resolution of issues. - Proactively engage customers to confirm account status, negotiate payment plans, and ensure a positive customer experience. - Prepare monthly summaries and performance metrics to provide visibility to operating units and leadership. - Support process improvement activities, including dispute workflow accuracy, collector assignment clarity, escalation paths, and system clean-up efforts. What You Will Need to Be Successful: - Minimum 3 years of AR or collections experience, with demonstrated dispute resolution capability. - Strong communication skills, able to interact confidently with branch teams, sales, customers, and leadership. - Proficiency in Excel, Word, PowerPoint, with ability to analyze data, prepare meaningful summaries, and communicate insights. - Experience with JD Edwards, High Radius, or ServiceNow preferred but not required. - Strong prioritization, follow-through, and organizational skills in a fast-paced environment. - Ability to work independently, take ownership, and drive sustainable results. - Customer-focused mindset with a commitment to resolving issues end-to-end. Schedule Requirements: Work hours depend on the Operating Area assigned. The role requires flexibility to work either: - 8:00 AM – 5:00 PM EST - or 10:00 AM – 7:00 PM PST Local Benefits / Selling Statement This role offers the opportunity to directly influence Otis’s cash performance and partner closely with cross-functional teams. The AR Specialist position provides exposure to billing, collections, dispute management, and OA leadership, with strong pathways for development in Finance, Service Operations, and Transformation. Apply today to join us and build what’s next!. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected]. Privacy Policy and Terms: Click on this link to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

Requirements

• Minimum 3 years of AR or collections experience, with demonstrated dispute resolution capability.
• Strong communication skills, able to interact confidently with branch teams, sales, customers, and leadership.
• Proficiency in Excel, Word, PowerPoint, with ability to analyze data, prepare meaningful summaries, and communicate insights.
• Strong prioritization, follow-through, and organizational skills in a fast-paced environment.
• Ability to work independently, take ownership, and drive sustainable results.
• Customer-focused mindset with a commitment to resolving issues end-to-end.

Nice To Haves

• Experience with JD Edwards, High Radius, or ServiceNow preferred but not required.

Responsibilities

• Lead monthly cash calls with assigned Operating Areas, creating agendas, facilitating sessions, and tracking action items through resolution.
• Analyze and resolve payment issues, collaborating with sales, billing, and customers to address root causes and implement sustainable fixes.
• Reduce AR reserves by owning high-impact accounts, driving corrective actions, and ensuring timely follow-through on escalations and customer commitments.
• Serve as the primary liaison between internal teams (collectors, billing, sales, dispute coordinators) and customers to ensure consistent communication and timely resolution of issues.
• Proactively engage customers to confirm account status, negotiate payment plans, and ensure a positive customer experience.
• Prepare monthly summaries and performance metrics to provide visibility to operating units and leadership.
• Support process improvement activities, including dispute workflow accuracy, collector assignment clarity, escalation paths, and system clean-up efforts.

Benefits

• This role offers the opportunity to directly influence Otis’s cash performance and partner closely with cross-functional teams.
• The AR Specialist position provides exposure to billing, collections, dispute management, and OA leadership, with strong pathways for development in Finance, Service Operations, and Transformation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed