Account Program Manager

Vertiv•Westerville, OH

About The Position

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Requirements

Minimum of 2 years of order management experience
Excellent customer service skills
Professional communication skills, both written and verbal
Excellent organizational, analytical, and interpersonal skills
Detail-oriented
MS Office proficient
Ability to work and multi-task in a fast-paced environment
Bachelor’s Degree required, with Business or related field preferred.

Nice To Haves

Previous account management or technical experience
Oracle ERP experience desired
Bilingual is a plus - English/Spanish

Responsibilities

Coordination with the planning team to schedule production dates.
Communication with customers and process partners regarding order status, changes to schedule or issues to resolve.
Proactive management of customer needs through communication and problem resolution.
Utilizes problem solving skills to manage customer orders and ensure applicable policies are followed, terms and conditions are met, escalations are resolved, and invoices are correctly issued.
Coordinates with Operations Management and Supply Chain to meet customer demands against inventory and production schedules. Ensures accuracy and execution of special-order requirements cross-functionally to satisfy customer needs.
Participates and gives input in process improvement activities utilizing the Vertiv Operating System
Completes tasks as assigned to support Sales Offices
Manages periodic close process ensuring all client milestone invoices and project costs are posted or accrued if work is in place and of material value.
Manages project financial closeout along with project team. Ensure that invoices match purchase orders and change orders.
Supervises current projects and coordinate with team members to keep workflow on track.
Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored.
Assist with all internal and external audit requests