Account Program Manager, Success

Calix

2d•Remote

About The Position

The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. As a Program Manager at Calix you will lead complex, customer-facing initiatives that span product, engineering, operations, and GTM teams. You will own programs end to end—setting the operating cadence, aligning executives, managing scope/schedule/risk, and ensuring measurable customer outcomes for our most strategic customers. This role is highly visible and ideal for a seasoned program leader who thrives in ambiguity, influences without authority, and consistently drives programs to completion.

Requirements

Bachelor’s degree or equivalent practical experience
7+ years leading complex, cross-functional, customer-facing programs delivering enterprise software and/or hardware
PMP certification
Strength in executive stakeholder management, influence without authority, and driving decisions across competing priorities
Proven track record delivering programs on time, within scope, and aligned to customer outcomes
Structured problem solver with strong analytical skills and sound judgment in ambiguous situations
High learning agility and comfort leading through change
Ability to travel up to 20% of the time
Experience with broadband service providers and partners (e.g., VARs, CEs, OSS/BSS)
Ability to prioritize across multiple workstreams, operate independently, and lead cross-functional teams
Excellent written and verbal communication skills, including executive storytelling and facilitation

Nice To Haves

Working knowledge of Calix products
Domain knowledge of SaaS and networking technologies (IP, ATM, and/or TDM), switching, or transmission
Organizational change management leadership; certification a plus (e.g., Prosci, ACMP, CSM, or equivalent)
Program Management Professional (PgMP) Certification

Responsibilities

Own customer programs end to end, establishing clear goals, success criteria, and an execution plan across cross-functional teams
Build and maintain integrated program plans (scope, schedule, dependencies, milestones) in partnership with customers and internal teams
Serve as the primary customer point of contact; clarify decisions, and drive timely execution
Run the delivery cadence (standups, checkpoints, executive reviews); track progress, remove blockers, and drive corrective actions
Define, track, and report PMO metrics/KPIs that measure delivery health and customer outcomes
Deliver crisp, executive-ready status updates highlighting progress, decisions needed, risks, and mitigations
Own program risk and issue management; drive mitigation plans and escalate through PMO governance as needed
Drive alignment, accountability, and continuous improvement across teams with a strong customer-first mindset
Lead escalations and executive communications; navigate tradeoffs and resolve conflicts to keep programs on track
Create and execute stakeholder engagement and change management plans to drive adoption and sustained outcomes