Account Operations Specialist II
About The Position
Working Outside · Perform various clerical and administrative duties relating to vehicle recon fulfillment. · Evaluate reconditioning needs and provide timely and accurate quotes. · Perform walk around of the units and evaluate cosmetic reconditioning needed. · Estimate cost for cosmetic repairs and discuss with customer to gain approval. Record the outcome in the appropriate tools. · Manage customer’s expectations of recon fulfillment activities through proactive communications. · Coordinate with the reconditioning shop areas for vehicle repairs and post charges to appropriate account in a timely manner. · Create and maintain charges associated with reconditioning fees related to these accounts. · Build deep service relationships with customers. · Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems. · Be knowledgeable of customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information. · Enter all pertinent information into AS400, AutoPoint, and other tools for approved work requested by customer. · Utilize the AS400/VCF/AutoPoint systems to monitor and track vehicle repairs. · Communicate and schedule repairs/enhancements with Recon Shop management. · Monitor vehicle through reconditioning fulfillment process to ensure timeline commitment is met. · Review completed work ensuring customer quality standards are achieved and/or exceeded. · Soft sell additional services to dealers upon delivery of existing work. · Follow up with customer to confirm completion and satisfaction. · Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. · Perform other duties as assigned by management.
Requirements
- High School Diploma or equivalent required.
- 4 years of clerical or administrative support experience required.
- Valid driver’s license and safe driving record required.
- Excellent communication and organizational skills required.
- Advanced computer software skills necessary.
- Must be able to use general office equipment (i.e., copier, fax machine, etc.).
- Ability to sit or stand for prolonged periods of time.
- Ability to perform repetitive data entry tasks, manual dexterity.
- Vision abilities required include close, distance and depth perception.
Responsibilities
- Perform various clerical and administrative duties relating to vehicle recon fulfillment.
- Evaluate reconditioning needs and provide timely and accurate quotes.
- Perform walk around of the units and evaluate cosmetic reconditioning needed.
- Estimate cost for cosmetic repairs and discuss with customer to gain approval. Record the outcome in the appropriate tools.
- Manage customer’s expectations of recon fulfillment activities through proactive communications.
- Coordinate with the reconditioning shop areas for vehicle repairs and post charges to appropriate account in a timely manner.
- Create and maintain charges associated with reconditioning fees related to these accounts.
- Build deep service relationships with customers.
- Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.
- Be knowledgeable of customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information.
- Enter all pertinent information into AS400, AutoPoint, and other tools for approved work requested by customer.
- Utilize the AS400/VCF/AutoPoint systems to monitor and track vehicle repairs.
- Communicate and schedule repairs/enhancements with Recon Shop management.
- Monitor vehicle through reconditioning fulfillment process to ensure timeline commitment is met.
- Review completed work ensuring customer quality standards are achieved and/or exceeded.
- Soft sell additional services to dealers upon delivery of existing work.
- Follow up with customer to confirm completion and satisfaction.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
- Perform other duties as assigned by management.
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
- Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
