Account Operations Associate
About The Position
Let’s be honest: Most people hear "Account Operations" and immediately think of beige cubicles and endless "per my last email" chains. But what if it was actually about being a retail hero? What if your job was to be the bridge between a kick-ass product and the fans who are dying to buy it? If you’re a detail-obsessed professional who prefers a high-five over a formal handshake, you belong in our Flock as an integral Account Operations Associate! We’re hunting for a self-motivated superstar to join our Sales Ops team—someone who can handle the heavy lifting of national scale without breaking a sweat or losing their sense of play.
Requirements
- Has 1+ years of professional experience navigating the high-stakes world of order management for national chain accounts
- Solid organizational skills including attention to detail and multitasking skills
- A self-starter who can rely on their skill in prioritizing and organizing their workflow to coordinate multiple departments
- Dependable with the willingness to take the initiative to work collaboratively and with a sense of urgency
- Loves the work more than a paycheck
- Thinks planning and organizing are fun
- Loves getting and giving feedback
- Is into personal growth
- Thinks fun is doing great work (not just partying)
- Is proactive and an independent problem solver! (Can you google a question?)
Nice To Haves
- Proven experience working in a wholesale B2B environment (a BIG plus if in CPG setting)
- Is a NetSuite (or other enterprise-level) wizard who can navigate complex systems without losing their cool
- Possess a black belt in EDI transactions, with the ability to resolve exceptions and keep the data flowing like a smooth California breeze
- Demonstrates a strategic brain for data, specifically when it comes to analyzing POS data and sell-through reporting
- Experience with SPS Commerce & Analytics and Salesforce is a BIG plus
Responsibilities
- Work with retail accounts (and, as needed, global distributors) to understand their growth and ordering plans
- Support account growth by applying established retail strategies and best practices and escalating opportunities to the team
- Coordinate retailer onboarding for assigned accounts, ensuring required steps are completed and timelines are met
- Support business reviews by coordinating logistics and preparing performance reports on account performance
- Handle purchase order processing and order communications
- Track customer benefits and identifying customer eligibility
- Develop and implement recovery plans if necessary
- Becoming absolute BFF’s (friendship bracelets highly encouraged) with our retail partners
- No direct reports – you get to lead the charge, without managing your fellow flamingos
- This role is in the Sales Operations and Enablement team and will report directly to the Manager of Sales Operations & Enablement
- Perform other related duties as assigned
Benefits
- A role at a company that is going to the moon
- The opportunity to show up every day and have fun
- The ability to learn and grow as a person
- Paid vacation (we encourage you to take time off!)
- Flexible work environment (want to go for a run at 11am on Wednesday, go for it!)
- Paycheck... obviously.
- Salary range: $57k - $67k, final offer will be made within this range based on experience
- Medical, Dental, and Vision benefits
- 401(K) with company matching
- Financial Wellness Counseling
- Sunglasses. Duh.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
