Account Operations Associate

goodr•Los Angeles, CA

11d•$57,000 - $67,000•Hybrid

About The Position

Let’s be honest: Most people hear "Account Operations" and immediately think of beige cubicles and endless "per my last email" chains. But what if it was actually about being a retail hero? What if your job was to be the bridge between a kick-ass product and the fans who are dying to buy it? If you’re a detail-obsessed professional who prefers a high-five over a formal handshake, you belong in our Flock as an integral Account Operations Associate! We’re hunting for a self-motivated superstar to join our Sales Ops team—someone who can handle the heavy lifting of national scale without breaking a sweat or losing their sense of play.

Requirements

Loves everything above
Asks a lot of questions
Has 1+ years of professional experience navigating the high-stakes world of order management for national chain accounts
Solid organizational skills including attention to detail and multitasking skills
A self-starter who can rely on their skill in prioritizing and organizing their workflow to coordinate multiple departments
Dependable with the willingness to take the initiative to work collaboratively and with a sense of urgency
Loves the work more than a paycheck
Thinks planning and organizing are fun
Loves getting and giving feedback
Is into personal growth
Thinks fun is doing great work (not just partying)
Is proactive and an independent problem solver! (Can you google a question?)

Nice To Haves

May or may not have a degree...we don’t care (bonus points for Basset Hound Science or Dinosaur Law)
Proven experience working in a wholesale B2B environment (a BIG plus if in CPG setting)
Is a NetSuite (or other enterprise-level) wizard who can navigate complex systems without losing their cool
Possess a black belt in EDI transactions, with the ability to resolve exceptions and keep the data flowing like a smooth California breeze
Demonstrates a strategic brain for data, specifically when it comes to analyzing POS data and sell-through reporting
Experience with SPS Commerce & Analytics and Salesforce is a BIG plus

Responsibilities

Work with retail accounts (and, as needed, global distributors) to understand their growth and ordering plans
Support account growth by applying established retail strategies and best practices and escalating opportunities to the team
Coordinate retailer onboarding for assigned accounts, ensuring required steps are completed and timelines are met
Support business reviews by coordinating logistics and preparing performance reports on account performance
Handle purchase order processing and order communications
Track customer benefits and identifying customer eligibility
Develop and implement recovery plans if necessary
Becoming absolute BFF’s (friendship bracelets highly encouraged) with our retail partners
No direct reports – you get to lead the charge, without managing your fellow flamingos
This role is in the Sales Operations and Enablement team and will report directly to the Manager of Sales Operations & Enablement
Perform other related duties as assigned

Benefits

A role at a company that is going to the moon
The opportunity to show up every day and have fun
The ability to learn and grow as a person
Paid vacation (we encourage you to take time off!)
Flexible work environment (want to go for a run at 11am on Wednesday, go for it!)
Paycheck... obviously. Salary range: $57k - $67k, final offer will be made within this range based on experience
Medical, Dental, and Vision benefits
401(K) with company matching
Financial Wellness Counseling
Sunglasses. Duh.