Account Manager

Buckland

1d•$60,000 - $70,000•Remote

About The Position

This position is responsible for providing the highest level of customer service to existing clients and ensuring proper onboarding is executed and follow through. This role will be tasked with working with all departments. Remote work arrangement available for applicants who are not local to a Buckland office.

Requirements

Bachelor’s Degree or diploma in Business or International Business or similar discipline.
(CCS) Customs Certified Specialist Designation and/or (LCB) Licensed Customs Broker
Minimum 5 years’ experience within the custom brokerage industry
MS Office knowledge in applications including Excel, Word, PowerPoint and MS Outlook.
Excellent problem solving and decision-making skills
Strong verbal and written communication skills.
Must be legally eligible to work for the Company at all times.
Valid Passport and ability and desire to occasionally travel if required to other offices locations in CAD/USA/MEX.

Responsibilities

Assess new business opportunities and regularly visit clients to handle new account setup and manage follow up.
Consistently upkeep client and product information on CRM allowing to track opportunities, documenting pre and post call activities, including lesson learned.
Establish strong customer relation with key personnel understanding history, brokerage & logistic rates to ensure proper transition of accounts to Operations Department.
Liaise with other company departments to build a solid relationship creating a constant flow of information andStay up to date with current Industry news and regulatory changes.
Regularly educate and update clients on industry standards and process changes.
Good written and verbal communication skills.
Apply your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook.