Account Manager

Validity•Boston, MA

45d•$70,000 - $90,000•Hybrid

About The Position

Validity is hiring for an Account Manager with SaaS experience to focus on long-term growth, strategic retention, and expansion within named Mid-Market and Enterprise-Level accounts. The Account Manager will act as the strategic owner between clients and internal teams - including sales, product, and technology - to drive value and ensure customer success. You will be responsible for driving revenue growth within existing customer accounts by nurturing trusted, strategic relationships. This includes gaining a comprehensive understanding of your customer's needs and creating tailored account strategies that align with their goals, backed by compelling business cases for various personas. In addition, you will leverage insights into customer operations, industry trends, and competitive positioning to build and execute a roadmap for both short-term and long-term growth within your assigned accounts. This is a role for an Account Manager with a minimum of 4 years of directly-related experience in a similar role at a B2B, SaaS organization with a history of demonstrated performance meeting and exceeding quota, revenue and performance goals!

Requirements

Minimum of 4 years in similar Account Manager (or combination of Account Manager and Account Executive) roles at B2B, SaaS companies where you have demonstrated success managing Mid-Market and Enterprise-Level relationships across multiple buying centers.
Highly effective and strategic user of Agentforce 360 Platform (Formerly Salesforce Platform).
Demonstrated track record of achieving retention and growth targets.
Proven business development and value-based selling capabilities.
Strong business acumen, operational and analytical skills. Ability to understand complex business environments, structures, drivers and manage your book like a business.
Ability to cultivate productive client relationships with a variety of buying personas.
Experience developing strategic account plans aimed at creating demand.
Ability to think strategically and execute tactically. Strong strategic thinking and problem-solving skills.
Sales cycle and negotiation skills.
Exceptional verbal and written communication skills as well as effective and persuasive presentation skills.
We are focused on identifying local candidates who are immediately available to work a hybrid office-based position (Tuesday, Wednesday, and Thursday) in the team’s Boston, Massachusetts location. This role is not eligible for relocation or remote work.
Ability to travel as needed.

Nice To Haves

Bachelor’s degree or equivalent experience
Knowledge/Experience in Email Deliverability or Data Management Industry

Responsibilities

Achieve trusted advisor status individually as well as establish, nurture and grow relationships between accounts and internal executive teams.
Learn and understand customers’ strategic objectives, growth plans, tech stack, competitive landscape and industry trends.
Develop detailed account plans which tie closely to customers’ strategic objectives as well as define a clear growth plan and achieve revenue targets. Create demand.
Upsell, cross-sell and renew accounts achieving retention and growth targets.
Take overall ownership of the end-to-end sales process utilizing MEDDPICC. Coordinate and communicate cross-functionally to ensure internal and external stakeholders are aligned and appropriate resources are applied as needed.
Develop deep industry and product knowledge and expertly command value-based messaging to customers.