Account Manager

Auvik Networks

4h • Remote

About The Position

Rule #1 of the Auvik Way: Wow our customers!
As a key player in Auvik’s customer success team, you’ll drive expansion and retention by helping our existing customers unlock the full value of our product—ultimately fueling revenue growth. You’ll be a strategic partner to your accounts, guiding adoption, identifying upsell opportunities, and influencing renewals. Internally, you’ll act as the customer’s voice across Product, Sales, Marketing, and Support, ensuring a seamless experience that supports both their success and Auvik’s. You’ll manage a portfolio of customers, lead them through implementation and product integration, and connect them to the right resources to maximize satisfaction and long-term partnership.

Requirements

• Experience in Account Management: Proven ability to manage client relationships, particularly in a SaaS or IT service provider context, with a focus on driving revenue and demonstrating business value.
• Experience building strategic account plans: Experience developing and executing plans that drive product adoption and growth within customer accounts.
• Strong IT Business Understanding: A solid understanding of IT concepts and the ability to apply them to help grow and improve their service offerings.
• Sales Skills: Comfortable identifying opportunities to upsell and cross-sell, with a track record of meeting or exceeding sales targets.
• Analytical and Problem-Solving Abilities: Strong ability to assess and address client challenges, and a knack for offering creative, practical solutions.
• Excellent communication, organizational and interpersonal skills
• Ability to manage client concerns and conflicts with professionalism, ensuring positive outcomes
• A passion for technology and the ability to quickly grasp new products, features, and functionalities
• A commitment to continuous improvement

Nice To Haves

• Knowledge of IT infrastructure operations or IT service provider business concepts
• Knowledge of Salesforce

Responsibilities

• Manage Client Relationships: Be the primary point of contact for a portfolio of customers, building and maintaining positive, long-term relationships.
• Support Customer Success: Understand your clients’ needs and help them implement Auvik effectively within their operations, from initial adoption through ongoing use.
• Achieve Sales Targets: Meet and exceed revenue targets by upselling and cross-selling additional products or services to your accounts.
• Drive Product Utilization: Develop strategies to ensure your clients are maximizing the value of Auvik’s features and are aware of new updates and developments.
• Collaborate with Teams: Work with Auvik’s internal teams (e.g., onboarding, product, support) to ensure seamless client experiences and effective solutions.
• Customer Training and Demos: Conduct product demos and training sessions to help clients adopt and use Auvik’s features to their full potential.
• Provide Feedback: Collect and document feedback from customers regarding potential product improvements or new features, sharing insights with our engineering and product teams.
• Resolve Problems: Address client issues in a professional and timely manner, ensuring that solutions are both effective and aligned with customer needs.

Benefits

• In addition to cash compensation, all full-time employees are granted stock options to share in Auvik’s future successes.
• Auvik employees are eligible to participate in additional benefits and programs including our comprehensive health and dental benefits plan, Wellness spending account, GRSP matching program, flexible paid time off, paid parental leave program, and are eligible for remote working subsidies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed