Account Manager

Securitas•Seattle, WA

22h

About The Position

Account Manager JOB SUMMARY Manages the security services for a client’s business center. Responsible for client service delivery, program effectiveness and enhancement, staffing oversight, performance management, training, and strategic security analytics integration in support of this client’s global security objectives. The Account Manager is the primary Securitas liaison to the client and maintains reporting accountability within Securitas management. Does not perform Security Officer duties except on a limited, relief, or emergency basis. 1. Client Management Serves as the primary Securitas point of contact for the assigned client account. Meets regularly with client representatives to review service delivery, operational performance metrics, program maturity, and strategic security initiatives. Ensures compliance with contract terms, post orders, service level agreements (SLAs), and performance standards. Identifies and drives opportunities for service enhancement, operational efficiency, and program standardization. Partners with client leadership to align operations with broader enterprise security strategy, duty-of-care objectives, and risk mitigation priorities. 2. Operational Leadership Leads and manages assigned personnel, including recruitment support, selection, onboarding, training, coaching, and performance management. Develops and enforces standard operating procedures (SOPs), escalation protocols, and analytical production standards. Plans, assigns, and directs work; administers corrective action and discipline in accordance with Securitas policy. Oversees scheduling in collaboration with operations leadership to meet client coverage requirements while managing labor costs and resource allocation. Reviews incident reporting, intelligence products, and monitoring outputs to ensure accuracy, consistency, and operational relevance. Ensures console operators are trained in security technology platforms, monitoring systems, intelligence reporting standards, and crisis escalation procedures. 3. Intelligence Oversees security and intelligence monitoring functions, including global risk monitoring, incident tracking, executive support coordination, travel security awareness, and business continuity support. Develops and delivers tactical and strategic analytical products utilizing multiple internal and external intelligence sources. Produces executive-level briefings, dashboards, visualizations, and intelligence reports to support informed decision-making by client leadership. Monitors geopolitical developments, regional risk factors, emerging threats, and operational trends that may impact client personnel, facilities, assets, or reputation. Integrates analytics into broader security functions such as executive protection, expatriate security, site security assessments, crisis response, and global resilience initiatives. Supports enterprise duty-of-care obligations through proactive risk identification and communication. Contributes to crisis management planning and incident response coordination during critical events. Establishes and maintains professional networks and benchmarking channels to enhance intelligence exchange and continuous program improvement. Drives standardization and maturation of processes in alignment with global security program objectives. 4. Financial & Administrative Management Assists in the development and administration of the account budget. Monitors labor costs, overtime, and operational expenditures within scope of assigned authority. Reviews and submits payroll records and related documentation accurately and timely. Authorizes expenditures for equipment, technology systems, and supplies within approved parameters. Ensures proper inventory, maintenance, and lifecycle management of assigned security systems and operational equipment. Tracks and reports key performance indicators (KPIs) and operational metrics to client and Securitas leadership. 5. Compliance & Governance Maintains a professional work environment in compliance with federal, state, and local laws and company policies. Ensures staff adherence to regulatory, licensing, contractual, and data protection requirements. Protects confidential, sensitive, and intelligence-related information in accordance with company and client standards. Supports resolution of legal, financial, human resources, and administrative matters impacting the account. Ensures adherence to company ethics, safety, and workplace conduct standards. 6. Emergency & Incident Response Responds to emergencies and incidents affecting the account on an on-call basis as required. Coordinates escalation, communication, and documentation during critical incidents. Provides leadership during crisis situations to ensure continuity of operations and timely intelligence dissemination. Supports after-action reporting and program improvement following significant incidents. Education/Experience: Bachelor’s degree in business administration, project management, criminal justice, intelligence studies, security management, or a related field, and a minimum of five (5) years of progressive experience in a security, intelligence, or analytical role involving the production of actionable reporting for senior stakeholders; including at least three (3) years of experience in protection intelligence, risk analysis, trend identification, and assessment of points of interest; and at least three (3) years of operational management experience within a Global Security Operations Center (GSOC), command and control center, or similar corporate security and intelligence environment . Ability to travel domestically and internationally as required. Competencies (as demonstrated through experience, training, and/or testing ): If required for assigned accounts, must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers. Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts. · Knowledge of security operations and procedures. · Knowledge of supervisory practices and procedures. · Skill in staff supervision, including assigning work and providing training and discipline. · Ability to provide positive direction and motivate performance. · Understanding of a variety of security and safety devices and controls. · Ability to track and maintain schedule assignments. · Ability to maintain professional composure when dealing with unusual circumstances. Knowledge of business operations management and human resources administration. Use of personal computer and spreadsheet software. Ability to synthesize business/financial data and develop recommendations. Planning, organizing and leadership skills. Oral and written communications skills. Strong customer service and service delivery orientation. Ability to interact effectively at various social levels and across diverse cultures. Ability to be an effective leader and member of project teams. Ability to take initiative and achieve results. · Ability to carry out multiple assignments concurrently. Ability to adapt to changes in the external environment and organization. WORKING CONDITIONS (Physical/Mental Demands) With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations. Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey. Ability to handle multiple tasks concurrently. Handling and being exposed to sensitive and confidential information. May require regular use of vehicle and frequent travel in the performance of duties. Regular talking and hearing. Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds. Walking, reaching with hands and arms, stooping, kneeling, crouching and crawling. Close vision, distance vision, and ability to adjust focus. Conducting oral presentations and group meetings. Directing, motivating, training, coaching, and disciplining staff in a positive manner. Reading and analyzing reports and financial data, including related computer usage. Responding on an on-call basis to emergencies and incidents at all hours. Securitas Security Services is an Equal Opportunity Employer. “Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

Requirements

Bachelor’s degree in business administration, project management, criminal justice, intelligence studies, security management, or a related field, and a minimum of five (5) years of progressive experience in a security, intelligence, or analytical role involving the production of actionable reporting for senior stakeholders; including at least three (3) years of experience in protection intelligence, risk analysis, trend identification, and assessment of points of interest; and at least three (3) years of operational management experience within a Global Security Operations Center (GSOC), command and control center, or similar corporate security and intelligence environment
Ability to travel domestically and internationally as required.
If required for assigned accounts, must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts.
Knowledge of security operations and procedures.
Knowledge of supervisory practices and procedures.
Skill in staff supervision, including assigning work and providing training and discipline.
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to track and maintain schedule assignments.
Ability to maintain professional composure when dealing with unusual circumstances.
Knowledge of business operations management and human resources administration.
Use of personal computer and spreadsheet software.
Ability to synthesize business/financial data and develop recommendations.
Planning, organizing and leadership skills.
Oral and written communications skills.
Strong customer service and service delivery orientation.
Ability to interact effectively at various social levels and across diverse cultures.
Ability to be an effective leader and member of project teams.
Ability to take initiative and achieve results.
Ability to carry out multiple assignments concurrently.
Ability to adapt to changes in the external environment and organization.
Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
Ability to handle multiple tasks concurrently.
Handling and being exposed to sensitive and confidential information.
May require regular use of vehicle and frequent travel in the performance of duties.
Regular talking and hearing.
Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
Walking, reaching with hands and arms, stooping, kneeling, crouching and crawling.
Close vision, distance vision, and ability to adjust focus.
Conducting oral presentations and group meetings.
Directing, motivating, training, coaching, and disciplining staff in a positive manner.
Reading and analyzing reports and financial data, including related computer usage.
Responding on an on-call basis to emergencies and incidents at all hours.

Responsibilities

Serves as the primary Securitas point of contact for the assigned client account.
Meets regularly with client representatives to review service delivery, operational performance metrics, program maturity, and strategic security initiatives.
Ensures compliance with contract terms, post orders, service level agreements (SLAs), and performance standards.
Identifies and drives opportunities for service enhancement, operational efficiency, and program standardization.
Partners with client leadership to align operations with broader enterprise security strategy, duty-of-care objectives, and risk mitigation priorities.
Leads and manages assigned personnel, including recruitment support, selection, onboarding, training, coaching, and performance management.
Develops and enforces standard operating procedures (SOPs), escalation protocols, and analytical production standards.
Plans, assigns, and directs work; administers corrective action and discipline in accordance with Securitas policy.
Oversees scheduling in collaboration with operations leadership to meet client coverage requirements while managing labor costs and resource allocation.
Reviews incident reporting, intelligence products, and monitoring outputs to ensure accuracy, consistency, and operational relevance.
Ensures console operators are trained in security technology platforms, monitoring systems, intelligence reporting standards, and crisis escalation procedures.
Oversees security and intelligence monitoring functions, including global risk monitoring, incident tracking, executive support coordination, travel security awareness, and business continuity support.
Develops and delivers tactical and strategic analytical products utilizing multiple internal and external intelligence sources.
Produces executive-level briefings, dashboards, visualizations, and intelligence reports to support informed decision-making by client leadership.
Monitors geopolitical developments, regional risk factors, emerging threats, and operational trends that may impact client personnel, facilities, assets, or reputation.
Integrates analytics into broader security functions such as executive protection, expatriate security, site security assessments, crisis response, and global resilience initiatives.
Supports enterprise duty-of-care obligations through proactive risk identification and communication.
Contributes to crisis management planning and incident response coordination during critical events.
Establishes and maintains professional networks and benchmarking channels to enhance intelligence exchange and continuous program improvement.
Drives standardization and maturation of processes in alignment with global security program objectives.
Assists in the development and administration of the account budget.
Monitors labor costs, overtime, and operational expenditures within scope of assigned authority.
Reviews and submits payroll records and related documentation accurately and timely.
Authorizes expenditures for equipment, technology systems, and supplies within approved parameters.
Ensures proper inventory, maintenance, and lifecycle management of assigned security systems and operational equipment.
Tracks and reports key performance indicators (KPIs) and operational metrics to client and Securitas leadership.
Maintains a professional work environment in compliance with federal, state, and local laws and company policies.
Ensures staff adherence to regulatory, licensing, contractual, and data protection requirements.
Protects confidential, sensitive, and intelligence-related information in accordance with company and client standards.
Supports resolution of legal, financial, human resources, and administrative matters impacting the account.
Ensures adherence to company ethics, safety, and workplace conduct standards.
Responds to emergencies and incidents affecting the account on an on-call basis as required.
Coordinates escalation, communication, and documentation during critical incidents.
Provides leadership during crisis situations to ensure continuity of operations and timely intelligence dissemination.
Supports after-action reporting and program improvement following significant incidents.