Account Manager

Venteur•Chicago, IL

10d•$110,000 - $150,000•Onsite

About The Position

The Account Manager is a high-visibility, high-impact position responsible for guiding employer customers through the transition to innovative health benefits. You will lead the successful onboarding and ongoing relationship management for our large, high-value employer partnershipsâthe heartbeat of our organization. These "Applicable Large Employers" (ALEs) often have complex benefit strategies and evolving support needs.

Requirements

Bachelorâs degree or equivalent professional experience
3+ years managing enterprise customer relationships, leading customer onboarding, and deploying customer retention strategies
Enthusiasm, aptitude, and attitude for a fast-paced, ever-changing, high-growth startup work environment
Demonstrated ability to quantify impact when interacting with senior executives at customer organizations
Experience with technologies and tools such as MS365 suite with proficiency in Excel; HubSpot/Salesforce/CRM; Asana; payroll systems
Ability to obtain Individual Health Insurance Producer License (company facilitated)

Nice To Haves

Experience with B2B2C (especially in insurance or FinTech)
Experience in healthcare insurance, benefits administration, and/or payroll integrations
Marketing and/or Sales experience
Reporting and Dashboard development
HubSpot Administration experience
Customer Success Ops experience

Responsibilities

Serve as an ICHRA Subject Matter Expert: Advise new clients on ICHRA best practices, change management, and training options.
Oversee Data-Driven ICHRA Onboarding and Implementation: Leverage data to ensure a seamless transition to the Venteur platform.
Strategic Post-Sales Support and Growth: Post-onboarding, partner with business owners to share insights on adoption, customer satisfaction, and the long-term value-add of Venteurâs expertise.
Deploy your well-honed prioritization skills to manage multiple urgent inquiries and ensure partnership requirements are met.
Collaborate with partners and internal departments to define onboarding project scope and develop solutions and processes to support our customer promise.
Coordinate, organize, and prioritize multiple concurrent onboarding customers in a fast-paced environment.
Track and communicate onboarding status, issues, risks, and decisions to senior leadership in an agile, change-laden environment.
Stay up to date and quickly obtain proficiency in new regulations, technologies, and tools as needed to meet business needs.
Provide ownership, oversight, reporting, escalation management, and support for a portfolio of partnerships.