Sales - Account Manager

Seaway Plastics•Santa Rosa, CA

About The Position

The Account Manager plays a critical role in driving business growth and maintaining strong relationships with our clients. This role is responsible for identifying new business opportunities, developing strategic plans to expand our customer base, and ensuring the highest level of customer satisfaction. You will collaborate closely with our engineering and plant operations teams to deliver tailored solutions that meet our client’s needs. Additionally, you will manage existing accounts, and proactively target new customers. KEY ACCOUNTABILITIES: Working with the VP Sales & Marketing and General Manager of Wright Engineered Plastics, a division of Seaway Plastics Engineering, develop strategies for increasing sales to existing customers. Identify and prioritize potential new customers and create a strategy for building relationships that result in incremental sales. Prepare annual territory action plan. Primary Territory consists of Southern California Meet on a regular basis with plant personnel to update open order status and quotation activity. Act as a liaison between customers and appropriate manufacturing facilities as required Materially contribute to developing winning proposals Must learn and maintain current knowledge of the Company’s manufacturing and administrative processes. Assist with identifying competitive pricing strategies and provide feedback to all appropriate Company personnel on sales results Assist VP Sales & Marketing in developing annual sales strategy and forecasting Review results of quoting activity and consistently update quote log. Work with manufacturing and inside team to use lessons learned to improve pricing strategies Assist the Company’s marketing group in the development and improvement of company branding KEY RESPONSIBILITIES: (The finer details of what the role is assigned for the day-to-day activities on the job. Tasks to support results.) Assess market trends and competitiveness issues and opportunities, adjusting strategies and initiatives where appropriate Prospect for and develop new business relationships in targeted markets Promote the company’s services, addressing or predicting customer objectives Partner with new and legacy customers to understand their business needs and objectives, identifying opportunities for growth Build and maintain strong, long-lasting customer relationships Effectively communicate the value proposition through proposals and presentations Collaborate with program managers and operations regarding customer requirements, customer expectations, and company capabilities to close new business Up-sell and Cross-Sell additional services/value to obtain more potential sales opportunities. Track and follow up on new request for quotes internally with Program Managers Utilize CRM to record, track and plan customer activity Suggest actions to improve sales performance Attends industry functions, such as association events and conferences, tradeshows, and expositions Collaborate with team members, managers and cross-functional departments Set quarterly / annual goals and objectives. LMA RESPONSIBILITIES: (Leadership, Management, Accountability) No QUALITIES FOR SUCCESS: (Seaway Core Values, Education, Training, Certifications, Years of experience, other skills and abilities, Physical Requirements for the Role, etc.) Demonstrates Seaway Plastics Core Values We are customer focused We execute We win together We are respectful Bachelor’s degree in engineering is highly preferred; however, a degree in business, marketing, or related fields will be considered if combined with strong industry experience A minimum of five years’ experience in technical sales, or related experience to the Medical, and/or Aero/Def, or related industries is required Experience in plastics preferred; experience at selling injection molding and contract manufacturing services a plus Must be a team player that has the ability to work collaboratively and successfully interact with a variety of personalities Strong communication and organizational skills a must Strong customer relationship management skills are required Excellent written and verbal communication skills Ability to work collaboratively with colleagues at all levels in the organization. Understands and supports Seaway Plastics Engineering Growth Strategies and goals Ability to completely maintain confidentiality, discretion in business relationships and exercise sound business judgement. Must be able to drive/fly for overnight travel as required and have a valid driver’s license Travel +/- 50% For California Residents We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes). The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity). For additional details and questions, contact us at [email protected]

Requirements

Bachelor’s degree in engineering is highly preferred; however, a degree in business, marketing, or related fields will be considered if combined with strong industry experience
A minimum of five years’ experience in technical sales, or related experience to the Medical, and/or Aero/Def, or related industries is required
Experience in plastics preferred; experience at selling injection molding and contract manufacturing services a plus
Must be a team player that has the ability to work collaboratively and successfully interact with a variety of personalities
Strong communication and organizational skills a must
Strong customer relationship management skills are required
Excellent written and verbal communication skills
Ability to work collaboratively with colleagues at all levels in the organization.
Understands and supports Seaway Plastics Engineering Growth Strategies and goals
Ability to completely maintain confidentiality, discretion in business relationships and exercise sound business judgement.
Must be able to drive/fly for overnight travel as required and have a valid driver’s license
Travel +/- 50%

Responsibilities

Assess market trends and competitiveness issues and opportunities, adjusting strategies and initiatives where appropriate
Prospect for and develop new business relationships in targeted markets
Promote the company’s services, addressing or predicting customer objectives
Partner with new and legacy customers to understand their business needs and objectives, identifying opportunities for growth
Build and maintain strong, long-lasting customer relationships
Effectively communicate the value proposition through proposals and presentations
Collaborate with program managers and operations regarding customer requirements, customer expectations, and company capabilities to close new business
Up-sell and Cross-Sell additional services/value to obtain more potential sales opportunities.
Track and follow up on new request for quotes internally with Program Managers
Utilize CRM to record, track and plan customer activity
Suggest actions to improve sales performance
Attends industry functions, such as association events and conferences, tradeshows, and expositions
Collaborate with team members, managers and cross-functional departments
Set quarterly / annual goals and objectives.