Account Manager - RethinkBH

RethinkFirst•Chicago, IL

9d•Remote

About The Position

Rethink is the leading global provider of online research-based resources to support individuals with developmental disabilities. Our behavioral health platform (http://RethinkBH.com) provides clinical tools, staff training and practice management for private ABA service providers. Due to autism insurance mandates sweeping the nation, our behavioral health division is experiencing unprecedented growth. Therefore, we are looking for the right person to join our sales team! The Account Manager is responsible for up-sells and cross-sells with small, mid-sized, and enterprise behavioral health practices focused on the delivery of Applied Behavior Analysis (ABA) treatment to individuals with autism. The selected candidate will identify opportunities from the Customer Success teams to expand customer accounts. The ideal candidate will have experience with ABA practices, sales, and be very comfortable learning new technologies to identify opportunities for customers.

Requirements

Bachelor's degree in psychology, education or related field
Experience is ABA/autism/special education
Experience in account management or sales (ideally up-selling and cross-selling to ABA practices)
Must be comfortable working with technology and fluent in Microsoft Office
Excellent verbal and written communication skills.
Strong customer relationship management skills.
Ability to position Rethink solutions and communicate key messages to practice owners and key decision makers.
Self-motivated individual who thrives on doing a job well and has the initiative and drive to excel.
Ability to effectively prioritize, organize, and perform a variety of concurrent tasks.
Proficiency with Microsoft Excel, Word, and PowerPoint applications.

Nice To Haves

Experience working with a SaaS (software) company highly preferred
Experience using Salesforce.com is desirable.

Responsibilities

Lead the development and execution of an upsell/cross-sell plan by strategically identifying target organizations and build out a pipeline across all Rethink Behavioral Health customer segments
Lead the full cycle upsell/cross-sell process from initial target identification, outreach, product demonstrations & education, and contracting
Simultaneously and effectively manage multiple deals and client engagements, and maintain real-time and accurate sales activity tracking & reporting
Actively work together with marketing and other parts of the organization in refining product positioning while also translating customer feedback to optimize product deliverables and features
Effectively leverage cross-functional resources and subject matter experts within the organization, knowing when to bring the VP of customer success, clinical leadership or technical expertise into deal discussions
Partner with product & engineering teams to execute go-to-market plans for new products & marketplace solutions
Assist customer success managers in achieving retention goals by joining customers calls as a subject matter expert to provide product training & best practice coaching
Attend and represent the firm in major tradeshows and industry exhibitions and leverage such opportunities to identify and source potential new clients