Account Manager

GoTab

46d

About The Position

GoTab is seeking a relationship-driven Account Manager to own customer success post–30 days, focusing on retention, growth, and long-term value realization. In this role, you will manage an ongoing book of business, serving as the strategic partner to GoTab customers after onboarding is complete. You will be responsible for regular check-ins, account reviews, upsell opportunities, and ensuring customers continue to see value from GoTab’s platform. If you enjoy building long-term relationships, driving revenue through trust and value, and helping customers grow alongside a product, this role is for you.

Requirements

Strong experience in account management, customer success, or relationship management roles.
Proven ability to manage a book of business and drive retention and expansion revenue.
Excellent communication, negotiation, and relationship-building skills.
Ability to understand customer goals and align product value accordingly.
Organized, self-motivated, and comfortable working in a fast-paced, entrepreneurial environment.
Bachelor’s degree preferred OR 4+ years of relevant experience.
Willingness to travel for customer meetings and go-live onsite support.

Nice To Haves

Restaurant or hospitality experience preferred.

Responsibilities

Serve as the primary point of contact for customers after the initial 30-day onboarding period.
Collaborate closely with Onboarding Managers to ensure smooth transition post go-live.
Build and maintain strong, long-term relationships with restaurant and venue partners.
Act as a trusted advisor, helping customers optimize their use of GoTab over time through feature and product adoption and upselling.
Own customer retention and renewal outcomes within your portfolio.
Identify and execute upsell and expansion opportunities, including new features, products, or additional locations.
Partner with Sales and Leadership on expansion strategy and contract changes.
Monitor account health signals and proactively address risks to prevent churn.
Conduct regular check-ins and structured account reviews (monthly/quarterly as appropriate).
Review performance metrics, product usage, and customer goals to ensure alignment and continued value.
Help customers adopt new GoTab features, integrations, and enhancements.
Partner with Support, Product, and Operations to resolve ongoing issues and improve the customer experience.
Advocate for customer needs internally, providing feedback that informs product roadmap and prioritization.
Maintain accurate account notes, activity tracking, and forecasting.