Account Manager

TD Synnex • Greenville, SC

8h

About The Position

As an Account Manager, you will own the renewal and expansion of subscription contracts for a portfolio of enterprise and mid-market customers. By serving as the primary commercial owner of existing relationships, you’ll play a pivotal role in sustaining and growing recurring revenue for our industry-leading cybersecurity solutions. You’ll collaborate daily with Sales, Sales Engineering, Product, Customer Success, and our reseller and channel partners to shape strategic renewal plans, identify upsell and cross-sell opportunities, and deliver long-term value to our customers. This is an exciting opportunity to deepen your technical and commercial expertise in a high-growth, innovation-driven environment while contributing to a culture of collaboration, learning, and diversity at TD SYNNEX.

Requirements

• 5 years sales experience required.
• 2–4 years of relevant experience in B2B subscription renewals, account management, or customer success—preferably in technology, software, or cybersecurity.
• Proven track record of meeting or exceeding renewal and expansion targets in enterprise and mid-market accounts.
• Strong negotiation, relationship management, and consultative sales skills.
• Excellent verbal and written communication skills; ability to build trust with technical and executive stakeholders.
• High adaptability, learning agility, and a proactive, results-oriented mindset.
• Collaborative team player with integrity, ethical standards, and a commitment to diversity and inclusion.
• Analytical thinker with problem-solving ability, comfortable using CRM and forecasting tools to drive data-backed strategies.
• Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field—or equivalent demonstrated success.
• Ability to travel 25%.

Responsibilities

• Renewal and Expansion Ownership Lead the end-to-end renewal lifecycle for assigned accounts, ensuring on-time, accurate contract execution and seamless transition between terms.
• Develop account-specific renewal strategies that align with customer outcomes, security roadmaps, and business goals.
• Identify and capture expansion opportunities—upsells, cross-sells, seat growth, and term extensions—by uncovering new use cases and value drivers.
• Maintain pipeline accuracy and forecast renewal and expansion revenue in our CRM, driving data-backed decision making.
• Customer and Partner Engagement Act as the trusted commercial advisor for customer stakeholders, including procurement, IT, security leadership, and executives.
• Align closely with reseller and channel partners to coordinate pricing, deal structure, and renewal motions across complex buying cycles.
• Collaborate with Customer Success Managers to ensure high adoption, value realization, and advocacy that underpin successful renewals.
• Engage Sales Engineering and Account Executives when technical validation or solution demonstrations are required to secure expansion.
• Cross-Functional Collaboration Partner with Finance, Legal, and Operations to negotiate and close renewal and expansion agreements that meet customer needs and commercial objectives.
• Proactively surface and mitigate renewal risks through early identification of at-risk accounts and escalation to senior leadership as needed.
• Provide actionable feedback to Product Management and Marketing on feature requests, competitive positioning, and customer experience improvements.
• Commercial and Market Expertise Maintain deep knowledge of our cybersecurity portfolio, SaaS licensing models, and competitive landscape to articulate differentiated value.
• Understand customer procurement processes, budget cycles, and security priorities—advocating for solutions that solve critical business and technical challenges.
• Navigate complex organizational structures and approval layers to drive consensus and accelerate decision making.

Benefits

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees