Account Manager - Central

Service Express•Denver, CO

11d

About The Position

Do you love building relationships and uncovering new opportunities? Are you energized by helping customers grow while still hunting for untapped potential? If so, you could be the Account Manager we’re looking for at Service Express. We’re a people-powered company that delivers industry-leading third-party maintenance (TPM) solutions for data centers. In this role, you’ll focus on small to mid-market accounts, acting as a trusted advisor to customers — while identifying and closing new opportunities within your book of business.

Requirements

3–5+ years of experience managing and growing customer accounts in a B2B environment.
Proven success in identifying and closing expansion opportunities within existing accounts.
Experience in full sales lifecycle: discovery, proposals, presentations, and negotiation.
History of meeting or exceeding quota and sales performance metrics.
Strong communication and active listening skills.
Familiarity with Salesforce (or similar CRM), Microsoft Office, and virtual selling tools.

Nice To Haves

Experience selling IT services, infrastructure, or data center solutions

Responsibilities

Grow existing accounts by identifying new stakeholders, use cases, and expansion opportunities.
Lead strategic conversations and customer business reviews (CBRs) to drive alignment and demonstrate value.
Uncover customer needs and offer tailored TPM solutions to solve key data center challenges.
Maintain and grow a 12-month pipeline, consistently meeting performance goals.
Build multi-threaded relationships across your customer base to ensure long-term partnership.
Collaborate closely with technical experts and leadership on strategic opportunities.
Manage CRM records with up-to-date account insights, next steps, and engagement history.
Approximately 25% travel, primarily for in-person customer meetings, team collaboration, and occasional company events.