Account Manager

Visterra Landscape Group•Florence, KY

44d•$60,000 - $70,000

About The Position

As the Account Manager, you will be responsible for ensuring the performance of Oberson's Quality Standards and managing all resources to achieve exceptional service for clients. You will exceed customer expectations through effective management of financial resources, strong computer aptitude, and a willingness to learn in a fast-paced, error and accident-free environment. You will work closely with clients to understand their needs and provide tailored sweeping and portering, and overall service quality for commercial property cleaning.

Requirements

Associate’s degree in business, horticulture, landscape contracting, ora related field.
4+ years of experience in account management in related sweeping, landscape or snow field.
Strong communication and interpersonal skills.
Proven problem-solving abilities and attention to detail.
Proficiency in CRM software and tools.
Experience in sales and customer service.
Knowledge of relevant regulations and industry standards.
Ability to manage multiple tasks and projects simultaneously.

Nice To Haves

Certifications in Landscape Maintenance and Irrigations plus.
Bilingual (Spanish) is a plus.

Responsibilities

Develop and maintains strong relationships with clients, understanding their needs and expectations.
Provide tailored sweeping solutions to meet client requirements.
Coordinate with internal teams to ensure seamless and exceptional service delivery.
Monitor project progress and address any issues or challenges that arise.
Conduct regular site visits to ensure quality standards and contractual obligations are met.
Negotiate contracts and pricing with clients.
Prepare and present proposals, contracts, and reports to clients.
Identify opportunities for upselling and cross-selling additional services.
Ensure compliance with relevant regulations and industry standards.
Provide regular updates and detailed reports on account status to senior leadership.