Account Manager

Corpay•Miami, FL

1d•Remote

About The Position

Corpay is currently looking to hire an Account Manager within our TA Connections division. This position falls under our Airlines, Distressed Passenger and Digital Hub line of business and is remote. In this role you will collaborate with executive-level management in the development of performance goals and long-term drive of sustainable financial growth and achieve client satisfaction through forging strong relationships, providing quantifiable value and presenting a clear structure and roadmap for success. You will report directly to the Account Director and regularly collaborate with multiple internal and external departments. How We Work As an Account Manager, you will be expected to work in a remote environment. Corpay will set you up for success by providing: Company-issued equipment Formal, hands-on training Role Responsibilities The responsibilities of the role will include: Developing a growth strategy focused both on financial gain and customer satisfaction Managing and retaining relationships with existing clients Providing consistent reporting, internal and external for key stakeholders related to your region Increasing client base Researching business opportunities and viable income streams Conducting research to identify new markets and customer needs Promoting the company’s products/services addressing or predicting clients’ objectives Drafting and reviewing contracts Keeping records of sales, revenue, invoices etc. Providing trustworthy feedback and after-sales support Building long-term relationships with new and existing customers Being the point/lead for your account, know everything, what makes them tick, markets Managing multi-layer relationships with nominated accounts (duty managers, GH to VP) Strategizing account management plans to ensure TAC growth with airline Providing support to airline as required, ensure you are their key/primary contact Negotiating with airline stakeholders to further expand TAC services Identifying and mapping business strengths and customer needs Ensuring TAC is meeting all contractual requirement Providing weekly/monthly/yearly reporting based on client needs Looking at any issues wholistically and provide a solution that is workable to client and TAC Reporting on successes and areas needing improvement Working with accounts department to ensure that accounts in designated ports are paid Identifying markets where spend is high and work within team to manage ADR Ensuring you are well versed in all things to do with airline, future plans, fleets, etc. Providing yourself as a secondary escalation point for all issues from ports outside of region Working within sales and suppliers to ensure new port roll outs are successful Providing operational support for day of operations Identifying key demand periods and negotiable blocks Backing your ops team and helping them wherever possible Traveling to ports and airlines HQ as needed

Requirements

Minimum 2-3 years’ experience working for an airline, ground handler or other airline system provider
Minimum of 1-2 years in an Account Management role, is preferred
Previous exposure to software applications, preferably in the airline space
Understanding of the software development life-cycle
Ability to work with little supervision and manage your time efficiently
Passionate, creative and easy to work with
Intrinsic motivation
Flexible, focused, hard working, driven and goal orientated
International Passport with no restrictions to travel

Nice To Haves

Previous experience with Jira is desirable

Responsibilities

Developing a growth strategy focused both on financial gain and customer satisfaction
Managing and retaining relationships with existing clients
Providing consistent reporting, internal and external for key stakeholders related to your region
Increasing client base
Researching business opportunities and viable income streams
Conducting research to identify new markets and customer needs
Promoting the company’s products/services addressing or predicting clients’ objectives
Drafting and reviewing contracts
Keeping records of sales, revenue, invoices etc.
Providing trustworthy feedback and after-sales support
Building long-term relationships with new and existing customers
Being the point/lead for your account, know everything, what makes them tick, markets
Managing multi-layer relationships with nominated accounts (duty managers, GH to VP)
Strategizing account management plans to ensure TAC growth with airline
Providing support to airline as required, ensure you are their key/primary contact
Negotiating with airline stakeholders to further expand TAC services
Identifying and mapping business strengths and customer needs
Ensuring TAC is meeting all contractual requirement
Providing weekly/monthly/yearly reporting based on client needs
Looking at any issues wholistically and provide a solution that is workable to client and TAC
Reporting on successes and areas needing improvement
Working with accounts department to ensure that accounts in designated ports are paid
Identifying markets where spend is high and work within team to manage ADR
Ensuring you are well versed in all things to do with airline, future plans, fleets, etc.
Providing yourself as a secondary escalation point for all issues from ports outside of region
Working within sales and suppliers to ensure new port roll outs are successful
Providing operational support for day of operations
Identifying key demand periods and negotiable blocks
Backing your ops team and helping them wherever possible
Traveling to ports and airlines HQ as needed

Benefits

Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes

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