Account Manager

Transportation Management Services Inc•Miami Beach, FL

14d

About The Position

The Account Manager plans and executes transportation events within budget while representing TMS in a favorable light. This position is the primary point of contact for customers and seeks opportunities to increase sales and implement cost-saving measures for TMS. This position will make sure client and customer needs are being met. They will lead with success handling of any client complaints, working to find solutions to anything client issues and managing other departments to ensure clients are experiencing a positive client-company relationship. This position will lead efforts to drive positive and safe associate engagement for their shows and monitor and critique opportunities and performance.

Requirements

Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple tasks and demands
Exceptional analytical and problem-solving abilities; ability to interact and communicate with all levels of the organization
Strong leadership skills and proven supervisory experience and capable of solving complex problems
Exceptional written and verbal communication skills, with the ability to confidently interface with VIP/VVIP clients, senior stakeholders
Minimum 5+ years of experience in client services, account management, event management, hospitality, or transportation operations experience with high-profile or executive-level programs strongly preferred.
Proven ability to perform in fast-paced, high-pressure environments while managing multiple priorities with composure and precision
Strong analytical, strategic thinking, and problem-solving abilities, especially in dynamic or time-sensitive situations
Demonstrated ability to work effectively across all levels of an organization and collaborate with cross-functional teams (operations, procurement, accounting, and vendors)
Self-directed and resourceful, with the ability to operate independently while maintaining alignment with organizational goals
Strong leadership traits and experience supervising or directing staff in an event or operational setting
Ability to assess complex scenarios, recommend solutions, and make sound decisions that uphold service excellence
High level of organization, accuracy, and attention to detail in planning, documentation, and communication
Comfortable working through ambiguity and adjusting to evolving client expectations, last-minute changes, or secure/VIP-related requirements.
Ability and willingness to travel frequently, including extended assignments, weekends, holidays, and rapid deployment for emergency or VIP activations
Must be authorized to work in the United States

Responsibilities

Maintain relationships with clients throughout planning process through post event
Build and maintain accurate event proposals, budgets, and invoices in a timely manner through CRM and ERP systems
Work with operation to devise an efficient and cost-effective transportation/ shuttle operation plan
Strategize all-encompassing elements of the show
Coordinate staff, routing, and vendors to implement the transportation plan
Strive to implement the plan within budget and critique success and opportunities
Attend and serve as management for the events
Strong written and verbal communicator of event operational plans and post event critiques
Work with procurement and operations to refine bus requirements
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsor