About The Position
8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. Account Manager – Up Market (Texas Territory) 8x8 | Cloud Communications • UCaaS • CCaaS • Contact Center 8x8 is growing our Up Market team, and we’re hiring a strategic, relationship-driven Account Manager to support and expand our existing customer base across Texas. If you’re a seasoned AM with a passion for cloud communications, customer experience transformation, and driving meaningful growth within enterprise accounts—this role is for you.
Requirements
- 5+ years in UCaaS, CCaaS, SaaS, Cloud Communications, or similar
- Strong experience managing and expanding complex enterprise accounts
- Proven success in cross-sell/upsell and quota achievement
- Excellent executive communication & relationship-building skills
- Strategic thinker with a customer-first mindset
- Located in Texas, with ability to travel for key customer meetings
Responsibilities
- Own and grow a portfolio of Up Market customers in Texas
- Build deep relationships with business leaders & C-level executives
- Drive cross-sell and upsell across UCaaS, CCaaS, Contact Center, AI & WFO
- Lead strategic account planning, QBRs, and long-term CX transformation
- Partner with SEs, Channel, Professional Services & Customer Success
- Ensure adoption, renewals, and expansion across your customer base
- Consistently meet/exceed ARR and growth targets
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
