Account Manager

Onboard Systems Hoist & Winch • Anaheim, CA

1d

About The Position

The Account Manager oversees a portfolio of customers from quotation through order fulfillment, ensuring a seamless and efficient experience at every stage. This role takes a proactive approach to managing customer inquiries, coordinating production schedules, and resolving issues to meet delivery commitments. The position also serves as a key liaison between customers and internal teams, fostering strong relationships while driving operational excellence and customer satisfaction

Requirements

• Bachelor’s degree with 5 years of experience in customer support/account management
• 10+ years of experience in customer account/customer support in Aerospace environment in lieu of degree
• Strong written and communication skills for effective interaction with internal and external customers
• Excellent organization and time management skills to support fast paced work environment
• High proficiency in MSO 365
• Basic understanding of export regulations
• Results-driven professional who combines continuous learning with a commitment to exceptional customer service

Nice To Haves

• Preferred experience with IFS ERP system

Responsibilities

• Build and maintain customer relationships with focus on handling and resolving inquiries timely.
• Collaborate and communicate with individuals across all levels of the internal organization.
• Prepare and distribute quotes to customer base to support spares and MRO needs.
• Perform contract review on customer issued purchase orders for compliance and loading into ERP system.
• Maintain daily customer portal requirements to support account base.
• Prepare internal and external reports to support customer base as needed.

Benefits

• Benefits package including medical, dental, vision, life, disability
• Paid time off and holidays
• 401(k) plan with employer contribution matching
• In addition to offering competitive wages and benefits, Onboard Systems also offers the opportunity to increase your future earnings tied to growth in company performance. We recognize employee contributions toward growing the business through our unique Growth Participation Unit program (GPU). GPUs are tied directly to company growth and reward all eligible employees with cash when the business grows over time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level