Account Manager

Securitas Security Services•Memphis, TN

5h•$50,000 - $52,000

About The Position

The Security Account Manager is responsible for managing all security and related operational services for an assigned client account. This role ensures high-quality service delivery through strong client engagement, operational oversight, employee leadership, and continuous improvement. Responsibilities include staffing, scheduling, training, compliance, technology coordination, incident management, and partnership with client stakeholders to support business continuity and security objectives.

Requirements

Must be at least 18 years of age
Reliable means of communication and transportation
Legal right to work in the United States
Ability to speak, read, and write English
High School Diploma or GED
Willingness to participate in pre-employment screening, including background investigation and drug screening
Associate’s degree and three (3) or more years of experience in security operations, business management, or a related field
Equivalent combinations of education and experience may be considered
Strong understanding of security operations and business management
Knowledge of human resources administration and workforce leadership
Proficiency with computers, spreadsheets, and reporting tools
Ability to analyze operational and financial data and implement solutions
Excellent planning, organizational, leadership, and communication skills
Strong customer service orientation and service delivery mindset
Ability to work effectively across diverse teams, cultures, and organizational levels
Demonstrated initiative, adaptability, and ability to manage multiple priorities
Ability to maintain composure in high-pressure and emergency situations
Regular interaction with executives, clients, staff, vendors, and public authorities
Ability to handle sensitive and confidential information
On-call availability for emergency response at all hours
Occasional travel and regular use of a vehicle
Physical requirements include standing, walking, lifting (up to 25 lbs occasionally), and conducting presentations and meetings
Ability to read, analyze reports, and use computer systems for extended periods

Nice To Haves

Prior emergency preparedness or command experience (Law Enforcement, Fire, EMT) preferred
Bilingual skills preferred
ASIS certification preferred

Responsibilities

Serve as the primary point of contact for assigned client account(s), ensuring service excellence, issue resolution, and continuous improvement.
Promote service enhancement, contract retention, and operational expansion opportunities.
Maintain strong working relationships with client leadership, vendors, contractors, and internal stakeholders.
Act as a liaison with law enforcement and government agencies in coordination with internal leadership, as required.
Manage the recruitment, retention, scheduling, training, and development of approximately 25–35 employees.
Serve as the on-site HR liaison for Securitas employees, including role assessments, counseling, coaching, and one-on-one training.
Ensure staff maintain required skill sets across roles such as Security Officer, Receptionist, Supervisor, and Communications Officer to support operational coverage needs.
Overhaul and maintain a comprehensive training program, including monthly scenario-based training, cross-training initiatives, and promotion-from-within development.
Continuously develop employees’ skills in areas such as emergency response, access control, customer service, stress management, time management, reporting accuracy, and professional communication.
Prepare, maintain, and enforce post orders, standard operating procedures, and site-specific protocols.
Troubleshoot and coordinate access control systems and alarms with vendors (including Siemens- and WinDSX-affiliated providers).
Support and maintain visitor management and access control platforms, including system transitions and upgrades.
Implement and audit alarm response procedures, access audits, approving authority documentation, and escalation protocols.
Establish and maintain daily position checklists, badge tracking systems, and access audits to ensure compliance and continuity.
Compile, track, audit, and report all incidents and disruptions impacting client business continuity.
Disseminate incident data and reporting to communications teams and leadership for executive-level presentation.
Provide 24/7 on-call emergency response for client and Securitas-related incidents, including mass notifications using established escalation tools and systems.
Oversee contractor safety training, approving authority documentation, and compliance audits.
Ensure adherence to company policies, safety standards, and ethical conduct requirements.
Partner with Program Directors and remote site leadership to ensure training and compliance obligations are consistently met across all staffed locations.
Promote a culture of professionalism, teamwork, accountability, and exemplary customer service across all shifts and teams.

Benefits

Medical, Dental, Vision, Life Insurance
401(k) with company match
10 Vacation Days (accrued), 6 Sick Days, 4 Floating Holidays
Expanded Employee Assistance Program (EAP) and Smart Dollar financial wellness support
Educational partnerships, development programs, and internal career opportunities
Retirement plan
Employer-provided medical and dental coverage
Company-paid life insurance
Voluntary life and disability insurance
Employee assistance plan
Securitas Saves discount program
Paid holidays
Paid time away from work