Account Manager (83590)

THE GILL CORPORATION•El Monte, CA

31d•Onsite

About The Position

The Gill Corporation is one of the world's largest manufacturers of honeycomb, high performance floor panels, cargo compartment liners and original equipment for passenger and freighter aircraft. The company also excels in many other types of reinforced plastics including interior sandwich panels for creating structures such as aircraft galleys and bulkheads, honeycomb core and related products. As a Tier 1 supplier to major aerospace OEMs, The Gill Corporation (TGC) based in El Monte, CA, is seeking an experienced Account Manager (AM) to serve as the primary commercial and operational interface for our largest customers. This evolved role moves beyond traditional customer service to provide proactive, account oversight for complex, long-term contracts. The AM ensures contractual compliance, drives on-time performance, resolves issues, and fosters strong cross-functional relationships to support customer satisfaction and business objectives. The position collaborates closely with Sales Management, Program Management, Contracts Management, and directly with customer Procurement and Production teams. While there may be some task delegation such as assistance with order entry and quotation preparation to the Customer Service team, the AM remains fully accountable for timeliness, accuracy, and overall outcomes.

Requirements

Bachelor's degree in Business, Marketing, Sales, Engineering, Supply Chain, or a related professional field, or equivalent combination of education and experience.
3–5 years of progressive experience in sales, customer service, program management, account management, inside sales, or a closely related field.
Comprehensive understanding of ERP and CRM systems; SAP and SAP Sales Cloud experience highly desirable.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.
Excellent negotiation, communication, and interpersonal abilities to manage complex, cross-functional, and customer-facing interactions.
Professional-level fluency in English, both written and spoken, including mastery of industry-specific, company-specific, and position-related terminology.
Must be available to work the shift specified by the position and be flexible to potential overtime on outside of scheduled shift hours, weekends/holidays.
May be required to travel to Customer, other Division sites and/or industry events.
U.S. Citizen.

Nice To Haves

Aerospace industry experience strongly preferred, particularly with Tier 1 suppliers or OEM long-term contracts.

Responsibilities

Account Management Serve as the primary point of contact for assigned major OEM accounts, building and maintaining professional, trust-based relationships.
Ensure full performance to contractual requirements, including on-time delivery, quality standards, and other key metrics.
Monitor and manage internal and customer-facing performance metrics, proactively addressing deviations.
Contract Administration Oversee adherence to long-term contract terms by all parties.
Identify risks, scope changes, potential non-conformances, and escalate appropriately to Contracts, Program Management, or leadership.
Support contract interpretation, amendments, and compliance throughout the program lifecycle.
Cross-Functional Collaboration (Intercompany) Develop strong working relationships across internal departments (e.g., Planning, Production, Quality, Purchasing, Estimating, Engineering) to ensure contracted commitments are met on time and in full.
Coordinate internally to align production schedules, resolve bottlenecks, and maintain delivery reliability.
Negotiation & Issue Resolution Lead or coordinate efforts to mitigate risks, clarify misunderstandings, resolve disputes, and negotiate assertions or claims.
Identify and communicate potential scope changes that could impact cost, schedule, or performance, collaborating with relevant teams for timely responses.
Order Processing & Customer Correspondence Receive, review, and disseminate customer orders, changes, amendments, and other correspondence received via email, customer portals, or other channels.
Coordinate required reviews and approvals across departments (e.g., Planning for delivery dates/quantities).
Enter orders/changes into systems, issue confirmations, and ensure accurate documentation.
Quality & Compliance Maintain meticulous attention to detail in all activities to ensure the company meets its obligations on time, within scope, and to quality standards.
Escalate quality concerns, production issues, or delivery risks promptly to appropriate internal stakeholders.
Quotation Management Ensure accurate capture and understanding of customer requirements before transmitting to internal teams (Planning, Estimating, Production, Purchasing, Quality, Leadership).
Liaise across departments to prepare timely, competitive, and compliant quotations/responses.
Systems & Tools (SAP and SAP Sales Cloud) Develop deep expertise in company ERP (SAP) and CRM (SAP Sales Cloud) tools.
Accurately process quotes, orders, changes, acknowledgments, complaints, and other transactions.
Document status updates, communications, agreements, and key decisions in systems for traceability.
Processes and Procedures Master both documented and informal company processes/procedures.
Ensure personal work and delegated tasks remain fully compliant while driving continuous improvement.
Other Duties Perform additional responsibilities as assigned, including evolving role requirements as the position matures.