Account Manager- West Coast Based

Carbyne • Seattle, WA

12d

About The Position

The Account Manager plays a crucial role in nurturing client relationships, driving customer satisfaction, and identifying opportunities for growth within existing accounts. This role is highly driven by Annual Recurring Revenue (ARR) and focuses on strategic planning, upsell/cross-sell initiatives, and pipeline management. The Account Manager collaborates closely with the Customer Success Manager (CSM) and Public Safety (PS) teams to ensure comprehensive client support and successful product adoption.

Requirements

• Proven experience in account management, sales, or a related client-facing role.
• Strong understanding of sales processes and pipeline management.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to collaborate effectively with cross-functional teams.
• Demonstrated ability to drive revenue growth and achieve targets.

Responsibilities

• Success Planning: Lead the development and execution of success plans, focusing on the client's vision and future goals to ensure long-term partnership and value realization.
• EBR’s (collaborate and attend): Actively participate in Executive Business Reviews (EBRs), collaborating with the CSM team to present account performance, strategic initiatives, and future opportunities.
• Onboarding (attend): Attend onboarding sessions to understand new client needs and ensure a smooth transition into ongoing account management.
• Upsell/Cross-sell: Proactively identify and pursue upsell and cross-sell opportunities to expand the client's use of Carbyne’s products and services, contributing to revenue growth.
• Act Upon CSQL: Respond to and act upon Customer Sales Qualified Leads (CSQLs) generated by the CSM team, converting them into opportunities for account expansion.
• Pipeline Management: Manage and maintain a robust sales pipeline for existing accounts, tracking opportunities from identification to closure.

Benefits

• Comprehensive healthcare (medical, dental, vision).
• 401(k) matching—because your future matters!
• Unlimited vacation days (yep, really!).
• Parental leave—family first!
• Health & wellness perks to keep you feeling great.
• $100 monthly allowance for your phone and internet because streaming cat videos and answering emails both count as “work,” right?
• Plus, you’ll join a team that believes in inclusion, equality, and having fun while making a difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees