Account Manager - Northeast & Mid-Atlantic (NY, NJ, PA, MD, DC, VA, DE, WV)

InfuSystem•New York, NY

5h•$55,000 - $60,000•Onsite

About The Position

InfuSystem is a leading national health care service provider, facilitating outpatient care for durable medical equipment manufacturers and health care providers by delivering ambulatory pumps and supplies, along with related clinical, biomedical and billing services, to practices and patients nationwide. With a comprehensive suite of services, InfuSystem improves clinician access to quality medical equipment and promotes patient wellness and safety while reducing the overall cost of infusion care. InfuSystem offers Oncology, Pain Management and Wound Care therapies, including Negative Pressure Wound Therapy. The company’s Durable Medical Equipment (DME) Services are composed of direct payer rentals, pump and consumable sales, and biomedical services and repair, including on-site and depot services. InfuSystem provides the sale, rental, lease and associated supplies, including infusion pumps, nerve blocks for acute pain, nerve block catheters, postoperative pain pumps, central venous catheters, IV pumps, pole-mounted pumps, syringe pumps, enteral pumps, Huber needles, clean room supplies, IV extension tubing, pump tubing, ambulatory pumps, replacement pumps, disposable products, central venous access devices, closed system transfer devices, negative pressure wound therapy vacs, wound vac, and chemotherapy and oncology infusion pumps. Biomedical services include both on-site and depot preventive maintenance, repair and warranty services, ranging from equipment inspections to extensive repairs, including compression device systems, defibrillators, EKG machines, electrosurgical units, external pacemakers, humidifiers, infusion pumps, LCDs, light sources, modules, patient monitors, printers, pulse oximeters, telemetry transmitters and tourniquets – all completed to factory specifications. Headquartered in Rochester Hills, Michigan, InfuSystem delivers local, field-based customer support and operates Centers of Excellence in Michigan, Kansas, California, Massachusetts, Texas and Ontario, Canada. Under the direction of the Regional VP of Oncology Sales, the Account Manager is responsible for servicing assigned customer accounts and working in partnership with the Territory Manager to support the growth and maintenance of the territory. The Account Manager will be responsible for managing all paperwork, pumps and supplies, while improving pump utilization and billable treatments, and providing superior levels of customer service. Certain hospitals, clinics and other medical centers now require InfuSystem to provide proof of vaccination prior to entering their facilities. Your role may require proof of vaccination for us to receive the accreditation credentials needed to effectively service our customers.

Requirements

Proficient knowledge of Microsoft Office products, specifically Excel
CRM experience preferred
Strong telephone and email skills
Professional, organized, detail-oriented
Ability to multi-task
Ability to write routine reports and correspondence
Current valid driver’s license
Dependable automobile and insurance
Bachelor’s degree from four-year college or university
Medical device, durable medical equipment (DME), or relevant healthcare background preferred.
Strong work ethic and personal accountability
Sound judgment and decision-making skills
Proven written and verbal communication skills
Natural curiosity with a desire to deepen expertise and continuously improve
Ability to pursue, design, and leverage innovative analytical and performance metrics
Courage to thoughtfully promote, challenge, and defend ideas and analyses
Passion for InfuSystem’s mission and a strong commitment to serving customers and patients
Desire to make a meaningful impact through improvements in business processes and performance
Exemplary honesty, integrity, and ethical conduct
Ability to collaborate effectively and work selflessly as part of a team
Ability to work independently and resourcefully, including identifying and engaging alternative contacts within hospital and clinic environments to resolve issues and move initiatives forward
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have proficient knowledge of database software, spreadsheet software and word processing software.
Must be able to travel approximately 40% of the time with overnights.
Must pass background check.

Responsibilities

Serve as an initial point of contact for customers and escalate clinical issues through internal processes as needed
Build and maintain trusting, collaborative relationships with customer stakeholders to support long‑term partnerships, workflow adoption, and consistent execution
Establish credibility within assigned accounts through consistent presence, reliable execution, and proactive communication
Troubleshoot facility workflow issues related to ambulatory infusion pumps, supplies, and new products within the assigned geography and across the territory
Proactively identify customer accounts that would benefit from workflow improvements, initiate consultative discussions with account stakeholders, and partner with the Territory Manager to drive adoption and execution of agreed‑upon solutions
Lead Express (paperwork) and clinical in‑services for new and existing accounts recruited by the Territory Manager within the assigned geography, either in person or remotely
Promote new product initiatives within assigned active accounts
Provide top‑tier customer service by managing the deployed pump fleet at each facility
Demonstrate consistent follow‑through on customer requests, issues, and action items to ensure timely resolution and sustained customer satisfaction
Handle customer complaints professionally and drive resolution
Research and respond to customer inquiries regarding InfuSystem products and services
Identify, track, and resolve outstanding or pending customer paperwork issues
Monitor usage of pumps & supplies at designated accounts
Communicate with team members daily and share weekly schedules with Territory Managers
Produce and submit reports as requested by InfuSystem management
Collaborate with cross‑functional team members daily to achieve shared monthly sales and process goals
Reside within the assigned territory
Support approximately 200 cancer centers across NY, NJ, PA, MD, DC, VA, DE, and WV
Travel regularly within the territory with an average of 20–25 site visits per week, typically across 3–4 route days with 1–2 office days.
Perform other duties as assigned