Account Manager - Commercial Multinational

The Hartford•Chicago, IL

20d•Hybrid

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. Work Arrangements: This role will have a Hybrid work arrangement, with the expectation of working in (San Antonio, TX or Chicago, IL) office 3 days a week (Tuesday through Thursday). Supports The Hartford's Multinational Underwriting in the sales acquisition process. Provides support for Multinational new business and renewal policy account coordination, review, essential services, prepare work orders for quoting and issuance of Multinational business. Serves as the point of contact for agents and regional office Account Managers in handling inquiries and requests. Communicates with local network partners, brokers and Underwriters to request needed information and resolves problems. Serves as the Operations single point of contact in partnership with their Underwriter in support of Multinational Business

Requirements

Prior Commercial Market Insurance Industry experience as an Account Manager, Rater (or similar) at an insurance carrier/agency required
Knowledge of the following primary insurance coverage’s: Workers Compensation, Auto, General Liability, Property required
Functional knowledge of Commercial Lines rating experience
Strong Customer Service and Relationship Building skills
Effective Communication Skills / Written and Verbal
Good automation skills and strong technical ability
Professional Demeanor
Proficiency in Microsoft Word, Excel, and Power Point Software
Works Autonomously
Ability to shift work efforts quickly and make decisions in a fast past environment
For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 75MB download/10MB upload will be required.

Nice To Haves

Multinational experience a plus

Responsibilities

Sales Support: Responsible for supporting the Underwriter in the sales acquisition process through a variety of services that may include account coordination, new business and renewal policy essential services, report ordering, preliminary classification of new business, and data collection.
Responsible for reviewing, preparing work orders for rating and issuing policies.
Applies screening criteria in accordance with guidelines.
Communicates with customers to obtain needed and required underwriting information and resolves problems.
Supports sales efforts and strategies.
Workload/Desk Management: Responsible for handling high volumes of transactions.
Effectively balance quality, and timeliness while working alongside the Underwriter to Manage a Book of Business.
Multi-task, prioritize and manage daily work activities.
Organizes work, based on AM/UW Huddles, recognition of Top Agents, and territorial differences, so that others can easily determine what needs to be done and effectively continue the work and respond to customers as needed.
Maintains an effective pending/diary/follow-up system.
Understands and Supports Organizational Vision and Strategy and Embraces Change
Stays current on issues potentially impacting his/her work, including industry and marketplace trends, strategic direction of the organization, organizational structure and leadership, team goals, internal initiatives, etc.
Understands and aligns own work plans, activities and decisions to help fulfill all commitments within established timeframes
Works Effectively – Is Autonomous and Thinks Critically
Manages own time and workload efficiently: balances multiple priorities to fulfill all commitments within established timeframes
Identifies the benefits and opportunities of change and quickly alters approaches to implement and support change efforts
Modifies own work activities and methods to eliminate waste and inefficiency
Attends Regional Office Meetings to understand priorities of the Office and works hand in hand with the Underwriter to achieve Regional Office Goals
Pursues Self Development
Constantly seeks opportunities to learn and acquire new skills
Strives to learn and understand dynamics of the territory, Book of Business
Knowledge Building effective relationships and partnerships
Words and actions are consistent; demonstrates company core values and principles
Is open and honest in all dealings internally and externally; treats others with fairness and respect
Seeks to resolve conflicts in a productive manner without assigning blame or claiming credit
Builds effective relationships with Agents
Values Customers
Acts with appropriate urgency when responding to customer inquiries or requests
Sets high standards and continually evaluates self against performance targets
Demonstrates professionalism and establishes credibility and rapport in all customer interactions
Serves as the Single Point of Contact for agents on service related/problem resolution
Demonstrates Effective Communication Skills
Listens carefully and asks probing questions to understand others’ needs or perspectives (peers, business partners and customers)
Speaks clearly and concisely to effectively convey information or express opinions; clearly explains complex or technical information in a way that is helpful to listeners
Quickly comprehends written information and writes effective letters, emails, reports, etc.