Account Manager - San Francisco
About The Position
The Account Manager in San Francisco, CA will manage and expand relationships with existing clients, driving revenue growth through renewals, upsells, and cross-sells, and ensuring long-term customer satisfaction and retention. Serve as a trusted strategic advisor, working closely with key stakeholders across diverse industries and international markets. Own commercial relationships with existing clients, managing renewals, upsells, and cross-sell opportunities. Drive account growth by understanding client needs, delivering tailored solutions, and identifying expansion opportunities. Ensure customer success by proactively managing relationships, delivering value, and minimizing churn. Build and nurture strategic relationships with senior executives (VP and C-level) and key decision-makers. Leverage data-driven insights to optimize client performance, uncover growth opportunities, and develop actionable recommendations. Collaborate cross-functionally with Customer Success, Product, and Sales Leadership to align on client goals and maximize account potential. Manage pipeline and revenue forecasts using CRM tools like Salesforce, ensuring accurate tracking of renewals and expansion opportunities. Advocate for clients internally, working closely with product teams to align features with customer needs. Telecommuting is permitted as company policy allows. Occasional domestic travel to clients. Annual international travel for sales kickoff.
Requirements
- Requires a Bachelor’s degree in Economics, Marketing or a directly related field, plus 3 years of account management experience or related.
- Must include 3 years of experience with each of the following: 1) Martech, Adtech, or Analytics; 2) customer sales driving revenue growth through renewals, upsells, and cross-sells; 3) mobile marketing and attribution, including Mobile Measurement Partner platforms; 4) working with customers across international markets and industries with global business practices; 5) data analytics, including analyzing and interpreting large datasets, reconciling reporting discrepancies, and delivering actionable insights; 6) analytics tools, including Amplitude, Mixpanel, Braze, CleverTap, Google Analytics, Grafana, Power BI, Looker, Tableau, or Comscore; 7) deep linking technology, including Universal Links and App Links for mobile growth; 8) product management to align technical features with client use cases; 9) revenue forecasting and pipeline management for retention and expansion modeling; and 10) supporting junior team members in renewal and expansion opportunities.
Responsibilities
- Manage and expand relationships with existing clients
- Drive revenue growth through renewals, upsells, and cross-sells
- Ensure long-term customer satisfaction and retention
- Serve as a trusted strategic advisor
- Own commercial relationships with existing clients
- Drive account growth by understanding client needs, delivering tailored solutions, and identifying expansion opportunities
- Ensure customer success by proactively managing relationships, delivering value, and minimizing churn
- Build and nurture strategic relationships with senior executives (VP and C-level) and key decision-makers
- Leverage data-driven insights to optimize client performance, uncover growth opportunities, and develop actionable recommendations
- Collaborate cross-functionally with Customer Success, Product, and Sales Leadership to align on client goals and maximize account potential
- Manage pipeline and revenue forecasts using CRM tools like Salesforce, ensuring accurate tracking of renewals and expansion opportunities
- Advocate for clients internally, working closely with product teams to align features with customer needs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
