Account Manager - San Francisco, CA

Blackbird Labs•San Francisco, CA

1d•$80,000 - $130,000•Onsite

About The Position

The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium sized business, to work efficiently and optimally with SMB (i.e., restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service. Account Managers are critical to retaining our highest value restaurants, ensuring new partners are successful on our platform and unlock that value of Blackbird. This is a role that often spends time in the field. Candidates must live local to San Francisco, relocation not provided.

Requirements

2+ years of experience in customer-facing Account Management support roles, preferably in a technology-enabled industry
Restaurant, hospitality, or tech experience with an industry disrupting product
Track record of going above and beyond to deliver magic for customers and partners by leading with empathy
Ability to take initiative, build rapport, and solve problems quickly

Nice To Haves

You’re relentlessly optimistic about the future and determined to get there.
You can pivot on the fly.
You’re not looking for a boring job. You want the ball.
Our teams ship high caliber work on tight timelines, usually starting from scratch.
Owning a problem doesn’t scare you.
You are a highly organized, detail-oriented and process-driven
You are an excellent, and efficient, communicator
You have worked in restaurant or hospitality industries, or have a deep passion for the local restaurant scene and F&B culture
Interest in serving up a game-changing loyalty platform for the best restaurants

Responsibilities

Build processes and standardize best-practices within restaurant success
Partner with Sales & Account Management to manage the relationship, troubleshoot issues, and solve for questions from restaurant partners
Track restaurant KPI and OKR to understand their success, issues, or opportunities
Think like a scientist, measuring small tests in what drives successful restaurant adoption longer-term on the Blackbird platform and measure results
Excel in hands-on restaurant relationship management and training of new restaurant staff on new features or products
Be one step ahead of restaurants by proactively maintaining communication channels with restaurant partners via email, phone, and face-to-face meetings
Be a champion of Blackbird’s mission, brand, and product