Account Manager

Prezzee•San Francisco, CA

5h•$110,000 - $130,000•Onsite

About The Position

Prezzee is looking for an experienced Account Manager to join our team. Reporting directly to our Head of Sales, you will play a pivotal role in fostering strong, lasting relationships with our clients, guiding them to achieve success and maximize the value of Prezzee's solutions. Your primary mission will be to act as a trusted advisor, working closely with clients supported by our Sales Development Representatives (SDRs) and Account Executives to ensure seamless transitions from onboarding through to growth and retention.

Requirements

4+ years of experience in customer success, account management, or client-facing roles
Strong interpersonal and relationship-building abilities
Proven problem-solving and critical thinking skills
Collaborative approach to working with internal teams and stakeholders
Excellent verbal and written communication skills
Proficiency in using CRM systems and other relevant software tools
Ability to manage multiple clients and priorities in a fast-paced environment
Adaptability and flexibility to changing client needs and market conditions
Keen attention to detail and accuracy in data management and reporting

Responsibilities

Qualify and onboard client accounts, understanding business objectives and aligning Prezzee’s solutions to support their goals
Act as the dedicated point of contact for assigned clients, managing enquiries, resolving issues, and delivering a proactive, solutions-focused experience
Build and maintain strong, long-term client relationships through regular communication and trusted partnership
Provide strategic, data-driven insights to help clients optimize their use of Prezzee’s products and achieve desired outcomes
Monitor client health and engagement, identifying risks early and implementing strategies to drive retention and growth
Conduct regular client check-ins and performance reviews to gather feedback and identify expansion opportunities
Collaborate cross-functionally with Product, Marketing, and Support to advocate for client needs and share actionable feedback
Maintain accurate CRM records of client interactions, performance, and success metrics
Contribute to customer success best practices, resources, and initiatives that continually improve the client experience
Track and exceed KPIs related to onboarding, satisfaction, retention, and account growth, supporting broader revenue goals

Benefits

Competitive incentives that reward your success and contribution.
Comprehensive health, dental, vision, and 401(k) match benefits to keep you covered.
Flexible work hours, Culture Swap Days, and the freedom to work from anywhere for 30 days a year.
Prezzeeversary Leave – Extra day of annual leave for each year you’re with us.
BirthYay Leave – Celebrate you with a paid day off during your birthday month.
Parental Leave – 12 weeks for primary carers and 4 weeks for secondary carers
Fun and meaningful events, both virtual and in-person, to build community and connections.
Employee Resource Groups – Be an advocate or ally and foster belonging through groups like EmpowHer and Pride.
Continuous learning through Litmos, LinkedIn Learning, industry-focused opportunities, and Lunch & Learn sessions.
Access to the Telus Wellbeing platform, supporting your mental, social, financial, and physical health.
ClassPass Membership – Fully covered monthly credits for fitness, wellness, and beauty.
Office Allowance – One-time payment to upgrade your office setup.
Prezzee Staff Discounts – Exclusive deals on Prezzee gift cards – just for being part of the team.