Account Manager - AZ

Distro•Chandler, AZ

1d•Onsite

About The Position

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions including HR/HCM technology, managed services, and global business process outsourcing (BPO). They serve over 95,000 businesses and process over $135B in annual payroll. Headquartered in Chandler, Arizona, the company helps businesses streamline and grow with custom strategies benefiting both employers and employees. The Account Manager position involves managing assigned clients, working with sales and support teams to implement new or renewing accounts, ensuring high service levels, and maintaining ongoing client relationships with key employees. The role requires strong knowledge of group benefits, problem resolution, and negotiation skills, and the ability to travel for client meetings.

Requirements

Integrity and credibility.
Ability to work both independently and in a team.
Discretion in presentations, correspondence, and communication.
Intermediate or higher skills in Microsoft Office and Adobe.
Strong communication and interpersonal skills.
Organizational skills with ability to multi-task and prioritize.
Knowledge of employee benefits, compliance, and payroll.
Ability to read and interpret client documents, insurance, and governmental regulations.
Ability to respond effectively to sensitive inquiries and complaints.
Problem-solving skills including data collection and drawing valid conclusions.
Health and Life Insurance License mandatory.
Must be personable, professional, and able to travel for client meetings.
Requires strong knowledge of group benefits, problem resolution, and negotiation skills.

Nice To Haves

2-5 years or equivalent combination of experience, skills, or education preferred.
Bachelor's degree preferred.

Responsibilities

Coordinate and conduct implementation for new and renewing clients.
Coordinate strategy meetings and document collection with Business Consultant and Benefit Sales Consultant.
Market, analyze, and negotiate benefits and rates for all coverages.
Request renewals from carriers and conduct pre-renewal and renewal meetings.
Negotiate renewals with carriers; quote open market when necessary.
Deliver final renewal to clients; finalize benefit selections.
Obtain applications and monitor benefit administration portals.
Ensure timely submissions (minimum 15 days prior to effective date).
Perform first bill audits and host client meetings to review open enrollment outcomes.
Build relationships with key contacts to ensure customer retention and satisfaction.
Deliver high levels of service to all clients including 24-hour response times on requests.
Educate employees and key contacts on benefits.
Ensure client compliance with benefits, contributions, and filings including COBRA, ACA, and Medicare.