Account Manager

Protolabs•Maple Plain, MN

10d•$50,000 - $65,000•Hybrid

About The Position

As an Account Manager at Protolabs, youâll be the strategic partner and primary point of contact for a portfolio of 25â100 key customers who rely on our industryâleading digital manufacturing solutions. Your mission is to strengthen relationships, uncover opportunities, and deliver exceptional customer experiences that drive retention, satisfaction, and longâterm business growth. In this role, youâll dive deep into your customersâ business goals, challenges, and product roadmapsâthen collaborate with them to coâcreate solutions using Protolabsâ full suite of services. By building strong coaches and champions within each organization, youâll play a critical role in expanding wallet share, increasing operational efficiency, and delivering value that benefits both the customer and Protolabs. Youâll leverage customerâcentric tools, ongoing training, and our crossâfunctional ecosystem to guide complex accounts from concept through production. If you love solving problems, building meaningful partnerships, and helping innovative companies bring their ideas to life, this role offers the impact and growth youâre looking for.

Requirements

Bachelorâs degree in business or related field OR equivalent education and/or experience
2+ years of experience with Business to Business (B2B) Sales.
Consistent high performer with proven record of growing sustainable customer business partnerships.
Good grasp of how to develop and drive customer growth through projects, programs, and agreements.
Ability to build and sustain internal relationships across Protolabs' ecosystems.
Ability to build and maintain relationships with customer coaches and champions to provide creative solutions and resolve customer conflicts.
Experience with CRM tools for managing the sales process and forecasting to provide further insight into other department stakeholders.
Familiar with all of Protolabsâ service lines, understand the manufacturing product life cycle, and how to connect customer needs with Protolabsâ capabilities in our full-service offering.
Ability to proactively source leads and identify new business opportunities by maintaining a robust pipeline.
Proficient presentation and communication skills, both verbal and written inside and outside the organization.
Possesses an understanding for engaging in high-level conversations related to manufacturing and engineering.
Self-motivated and results-driven, with a dedicated focus on achieving/exceeding sales goals.
Proficient problem solving and negotiation skills for project requirements, customer documentation conversations, and financial conversations.

Responsibilities

Align with customer KPIâs and utilizes Protolabs business analytics (technology, SFDC, DOMO, best practices, etc.) within various levels of the customer's product life cycle & service lines.
Understands customer's business and uses that knowledge to provide solutions to penetrate the account.
Sell across all service lines and aligns the customer to Protolabs full product life cycle capabilities to create competitive advantage.
Fluent in key value propositions and customer bottleneck/objections and can map a product life cycle supply chain from source to end customer.
Leverage account team members(s) and other internal resources toward achieving customer expectations and growing account value.
Accountable for operational results and connected to operational excellence but spends less than 75% of time on day-to-day account operations.
Perform other related duties as assigned