Account Manager Italy

Goelett Sp. z o.o.•Saint Cloud, MN

4d•Hybrid

About The Position

In CDS, we are an extraordinary mix of travel industry experts, product, and software engineers, developing a successful Hotel booking tool for corporations and large organizations. Today, as a part of the sector leader S4BT Group, we support 500k+ business users making thousands of bookings a day. We’re looking for an Account Manager who will manage and develop the customer portfolio in Nothern Italy

Requirements

Bachelor’s degree in travel industry, or related field, even equivalent experience in account management will be evaluated
Minimum 3 years of experience in account management, sales or customer service within the business travel industry.
Knowledge of the business travel industry is essential;
Proven expertise in the Travel Management Company ecosystem,
Strong knowledge of Self-Booking Tools (SBTs) and GDS world.
Understanding of the products on the business travel market.
Excellent communication, negotiation, and presentation skills.
Strong organizational and time-management skills.
Ability to work independently and with a team.

Nice To Haves

Previous experience or knowledge of the hospitality industry is considered a plus
Fluent in Italian, English and French (C1+) will be a plus

Responsibilities

Client Retention and Development
Detect and leverage all commercial opportunities.
Develop the portfolio of accounts under your responsibility.
Identify, understand, and resolve client issues.
Act as an ambassador for the company’s strategic values.
Propose new solutions and functionalities in response to client needs.
Provided daily client support, including billing issue resolution, configuration adjustments, hotel program management, and troubleshooting of platform-related issues.
Project Management
Successfully orchestrate projects related to your clients by coordinating internal resources in project mode.
Ensure customer satisfaction by monitoring the proper application of contractual commitments.
Implement clients within the CDS Group technological ecosystem.
Performance Monitoring
Implement a Commercial Action Plan for each client to achieve the margin objectives set by management.
Provide weekly and monthly reports to clients.
Conduct quarterly Business Reviews with clients, highlighting key indicators such as number of bookings, adoption rate, and dispute rate.
Build, analyze, and interpret dashboards to manage clients and make recommendations.
Reporting and Development
Present a weekly report on ongoing and upcoming business to management using the tools provided.
Grow client volumes by successfully implementing new offers, increasing user adoption rates, and exploring new development opportunities in the market.