Account Manager

Corpay • Brentwood, TN

12h • Hybrid

About The Position

Corpay is currently looking to hire an Account Manager within our Operations division. This position falls under our Comdata line of business and is located in Brentwood, TN. In this role, you will be responsible for supporting retention, client satisfaction, and issue resolution of their assigned accounts. This position is responsible for assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services. The Account Manager is assigned a portfolio of customers and is responsible for understanding and resolving issues pertaining to products utilized by the client. A strong level of product knowledge is needed for this position along with the ability to travel to client sites as needed (10%). You will report directly to Sr. Director, Regional Account Management, and regularly collaborate across the organization.

Requirements

• Bachelor’s degree or equivalent work experience
• Minimum 2 years of progressive experience working within a call center or customer service team with demonstrated problem solving skills.
• Self-driven to develop professionally, improve performance, and understand the tools in place and maximize their use.
• Demonstrates leadership qualities that influence peers to work collaboratively, automate manual processes, and use the systems available to their fullest potential.
• Serves as a key contributor in developing and testing new processes and procedures that enhance the users experience.
• Acts as a change agent as appropriate.

Responsibilities

• Working directly with clients to provide day-to-day account support, problem resolution, research, and analysis
• Responding to inbound emails, fax, and phone calls
• Developing and executing a client service delivery strategy for assigned clients around the needs, contract specifications, and cost components
• Conducting regularly scheduled calls, and presentations to review business performance, including training and education
• Making decisions regarding the setup and support of the clients assigned to their care and can approve financial fees and or transaction concessions
• Preparing and presenting solutions in advance to retain relationships
• Using customer feedback to monitor the status of service levels, identifies problems and revenue growth potential within the client base
• Interacting with internal departments to support the customer base
• Trouble-shooting client-raised servicing issues to determine if the issue is a system issue, training issue, or client configuration.

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees