Account Manager
About The Position
Not Your Typical Account Manager—You’re the Face of Service You’re not just someone who checks the boxes — you’re the kind of person who spots the problem before the client even says a word. You thrive on service, accountability, and take pride in the relationships you build. At City Wide Facility Solutions, we’re looking for a Facility Solutions Manager (our internal title for this Account Manager role) who’s ready to take ownership of client success and be the go-to partner for delivering exceptional building maintenance services. This is a people-first role that blends client management, operational coordination, and strategic problem-solving. You won’t be stuck behind a desk — you’ll be out in the field, meeting with clients, ensuring service delivery, and creating lasting partnerships. If you're driven by relationships, service, and results — and you want to grow with a company that leads with trust — we want to hear from you!
Requirements
- 3–5 years of experience in facilities, route-based account management, or B2B service leadership.
- Confidence in communicating with both clients and contractors — you know how to keep people informed and aligned.
- Natural problem-solving instincts and the ability to juggle multiple moving parts.
- High level of accountability and organization — you own your outcomes.
- High school diploma required
- Valid driver’s license, clean driving record, and road warrior mentality.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Serve as the primary point of contact for an assigned group of commercial facility clients.
- Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
- Build and maintain strong, long-term relationships with clients and contractors through consistent communication and follow-through.
- Identify opportunities to expand service offerings, recommend solutions, and manage pricing and logistics.
- Coordinate with Account Compliance Managers to ensure after-hours execution aligns with client expectations.
- Work autonomously, backed by a supportive team including the Director of Operations and admin staff.
- Use our CRM system to document inspections, manage client data, and route field activities efficiently.
Benefits
- Competitive compensation with strong uncapped commission.
- Benefit-rich package: medical, dental, vision, 120 hours of PTO, six paid holidays along with two paid floating holidays, Simple IRA with match, plus mileage reimbursement.
- Free dry cleaning included — a small perk that makes a big difference.
- Daily visibility and collaboration with senior leadership — your voice matters.
- Real room to advance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
