Account Manager

GoBolt•Las Vegas, NV

5h•Onsite

About The Position

We are on the lookout for an Account Manager who shares our passion for Customer Obsession to work with our partners at HVN Logistics in Las Vegas, Nevada. In this dynamic role, you will play a crucial part in managing the day-to-day relationship with some of our key accounts, providing strategic operational insight, and focusing on account growth and retention. Role Details: Full Time on-site at the Las Vegas warehouse 60k+ incentive pay TLDR; you need to be highly organized, able to drive outcomes, comfortable juggling multiple projects at once, and live our “Get Sh!t Done” value. Critical thinking in this role is a must.

Requirements

Minimum 3-5 years experience in an Account Management role
You must have previous logistics, fulfillment and/or supply chain experience
Proven track record of driving organic account growth and identifying strategic upsell opportunities that align with client business objectives
Excellent listening, negotiation and presentation abilities
Demonstrable ability to communicate, present and influence key customer stakeholders
Solid track record of consistently meeting and exceeding KPI metrics
Demonstrated commitment to customer service excellence
Experience managing multiple accounts with numerous internal stakeholder involvement.

Responsibilities

Serve as the main liaison between clients and internal teams, ensuring seamless communication and service delivery
Develop and maintain long-term relationships with key stakeholders and decision-makers for your clients
Understand the clients operational needs and provide tailored solutions to optimize processes
Monitor and analyze account performance, identifying opportunities for improvements
Collaborate with sales, operations, and tech teams to ensure client satisfaction
Negotiate contracts, service agreements, and pricing with clients
Provide regular reports and insights on account status, service performance, and market trends
Resolve client issues and escalations promptly, ensuring a high level of customer satisfaction
Stay up to date with industry trends, regulations, and best practices in supply chain and logistics
Assist in identifying and securing new business opportunities within existing client accounts