Account Manager - Meritain Health

CVS Health • Indianapolis, MI

1d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Responsible for account management duties, and business retention metrics for products and services while in support of profitable growth and other business objectives. Supports the strategic business plans for accounts and brokers focusing in on member retention, service clients, and achievement of financial goals.

Requirements

• 2+ years work experience in employee benefits industry, account management or customer service experience.
• Working knowledge of problem solving skills.
• Excellent verbal and written communication skills.
• Availability to travel up to 10% (possible out of state travel).

Nice To Haves

• Experience with Self-funded accounts.
• An active resident insurance producer license, as required by state law or the ability to obtain an insurance producer license within 60 days of start date.
• Stop Loss background.

Responsibilities

• Manages a portfolio of client accounts in conjunction with an Account Director, ensuring high levels of customer satisfaction, retention, and account growth.
• Compiles complex client data, that will focus on account performance to identify opportunities for upselling products
• Assist the Account Director with account plans and strategies to maximize revenue, mitigate risks, and achieve account growth targets.
• Participates in routine business reviews with clients, discussing performance metrics, identifying areas for improvement, and making recommendations to optimize account outcomes.
• Collaborates with internal stakeholders to align account strategies, deliver value-added solutions, and enhance customer experience.
• Provide business support for client presentations, RFP's, renewals, and reports to showcase account performance, highlight opportunities, and drive engagement.
• Performs account management and customer support, addressing client inquiries, resolving issues, and ensuring a smooth and positive client experience
• Collaborates with cross-functional teams to ensure timely and accurate delivery of client issues while meeting client expectations and driving customer satisfaction.
• Identifies and assesses risks within client accounts, helps develop mitigation strategies and action plans to proactively address challenges and ensure long-term success with assigned customers.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level