Account Manager

Coastal Logistics Group•Suffolk, VA

About The Position

The Account Manager will design and coordinate how we deliver our services to more than 500 global customers and how they, in turn, feel about their interactions with CLG. Account Managers create the plans by which we deliver The Solution to our customers and seek to develop a positive customer experience that fosters relationships across the client lifecycle. Account Managers are responsible for promoting retention and creating a positive CLG experience for each account.

Requirements

College degree or equivalent relevant experience
Detail oriented
Strong customer service skills
Excellent written and oral communication skills
Ability to provide leadership and promote teamwork
Strong working knowledge of WMS, CRM, and Microsoft Office

Responsibilities

Represent the ‘voice of the client’ as their trusted partner and advisor
Identify needs and agreement on solutions
Construct a plan for how CLG will deliver those solutions
Manage external expectations and internal collaboration
Ensure accurate and profitable invoicing
Work towards timely collection of payments
Collaborate closely with team members and customers to support retention and expansion opportunities
Provide timely responses to customer requests for service
Make yourself aware of the respective customers’ profile to assure applicable service is delivered
Monitor pending orders and assure all stakeholders (customer and internal) are up to date
Schedule active orders
Validate all services and fees have been completed
Act as an industry expert regarding all services offered
Deliver and communicate ROI for clients throughout the client lifecycle
Schedule appointments and maintain calendars as needed
Answer incoming phone calls and route them appropriately
Cross-train on other Account Managers’ customer accounts to ensure consistent coverage and service continuity