Account Manager (REMOTE)

MediaLab 3D Solutions•Tampa, FL

43d•Remote

About The Position

The Account Manager role is an integral part of our Customer Success Team. We are looking for dynamic, service-centric professionals to round out our Customer Success Team in a POD structure, working with assigned accounts. Account Managers provide our Clients a world-class experience as their digital collateral is brought to life by our Production Teams. The AM's key responsibilities include new order management, new Client onboarding and training, lead referral generation and invoice management, project preparation and information collection, ensuring a high level of Client satisfaction and exemplary service. The Account Manager maintains contact with their Clients to ensure high levels of customer satisfaction and service. Responsible for monitoring status of projects including: cost, timing and staffing. The capability to thrive under pressure, prioritize and manage multiple tasks and build effective Client relationships are key to the Account Manager position. This is a fully remote position with daily interaction via Microsoft Teams with the Customer Success Team. Digital tools and equipment needed for this position will be provided.

Requirements

1-3 Years Experience in Customer Service
Proficiency in Microsoft Office Suite
Microsoft Teams and/or Zoom Virtual Meeting Experience preferred
1+ Year of Remote Work Experience preferred
Knowledge of CGI and/or Digital Media Experience, Architectural Terms, or Residential Real Estate a bonus, but not required

Nice To Haves

Microsoft Teams and/or Zoom Virtual Meeting Experience preferred
1+ Year of Remote Work Experience preferred
Knowledge of CGI and/or Digital Media Experience, Architectural Terms, or Residential Real Estate a bonus, but not required

Responsibilities

Work with the Sales team to transition project information to production
Establish and nurture sustainable relationships with Clients
Accept new projects, add and/or create proposals and enter into database
Set and manage realistic Client expectations
Review production products & processes with main Client contacts
Schedule and manage projects throughout the production cycle
Deliver clear and unambiguous collateral to Clients
Provide Client status reports and deliver according to committed timeframe
Request feedback from Clients periodically
Resolve payment issues flagged by Accounting through strong client relationships
Learn and adhere to predetermined Client standards/procedures etc.
Communicate regularly with Clients, remaining accessible, available and responsive
Grow accounts through employment of a consultative sales approach with Clients, when appropriate, to increase sales
Ensure the receipt of complete and accurate client information to facilitate the execution of client requests
Maintain organization, thoroughness and accuracy for all project collateral
Ensure deadlines are met and that the appropriate sense of urgency is conveyed to production
Anticipate production/Client questions, needs & potential problems; develop solutions accordingly
Forecast future projects & potential sales opportunities with the Builder Sales team
Know how and when to escalate issues to Management and/or Sales
Actively seek feedback and evaluation of performance from Clients
Maintain a positive and professional demeanor, even under pressure
Stay up-to-date on new products, offerings and industry information